Adhil Jiffry

Experience

• 

  Firstsource

  Nov 2011 - Aug 2012

  Customer servi
• 

  Jawad Business Group

  Nov 2012 - Jun 2015

  Assistant Manager

   Submitting weekly monthly reports to area manager Conducting daily monthly team briefing to the staffs Conducting staff one and one  Making ordering to ensure their will be available stock Achieving monthly sales target by setting average daily targets  Country champion of Qatar 2014 (BOY) Handling guest complains and problem solving

• 

  HelloCorp (Pvt.) Ltd.

  Jul 2015 - Mar 2017

  Customer Service Representative

   Trained in Using Amadeus GDS system Handling date changes ticket, No show Pax, revalidating tickets as per passenger request Handling passenger special service requests like seat allocation, special meal, pets, umnr Collecting payment through all type of credit, debit cards through call and issue tickets. Handling inquiries via email and problem solving. Handling flight delays and que placing the passengers Promoting Srilankan airlines holidays packages Handling srilankan airline frequent fly services (FLYSMILES Handling involuntary reissue for flight cancellation and delay Advising fares for fresh tickets and existing tickets for business class upgrade Show less

• 

  London Stock Exchange Group (LSEG)

  Apr 2017 - now

   Ensuring standardised and simplified processes are followed by the team  Act as key liaison point between the team and relevant supporting teams to ensure a “right first time” culture is in place and work collaboratively recommending and assisting in the improvement of processes, controls documentation and management information  Delivering training and ensuring associated documentation is updated and relevant  Review and manage debt assigned to billing  Support Team development and guidance on career progression for direct reports alongside the Assistant Manager  People management and supporting capacity maximisation and enhancing stakeholder satisfaction  Review KPIs / SLA trackers and support the team in resolution of queries and escalations and report back to the onshore counterpart Work closely with peers to develop short term and long-term strategies to enable the credit control team to ensure global consistency in achieving LSEG’s objectives and goals Making sure all tasks, sub tasks and comments are entered into Oracle system within a timely fashion Performing reconciliations on unallocated or unidentified payments Managing the inter sales inbox, ensuring all contract stages are logged in to support new business calculations and all contracts are appropriately booked within each quarte Completion of new business contract checklist for use in the review of the billing and contract set up Prepairing credit notes and re-bills with associated paperwork and distribution of billing documents,  Help with external and internal audit queries Proactively manage debt assigned to billing and supply information regarding the status of credits and re-bills with associated supporting Show less  Support the Assistant Manager and Associate Managers in the set up and invoicing of all new business contracts  Managing the inter sales inbox, ensuring all contract stages are logged in to support new business calculations and all contracts are appropriately booked within each quarter  Monitoring and tracking the status of contracts between sales, legal and the end customers  Completion of new business contract checklist for use in the review of the billing and contract set up  Preparing credit notes and re-bills with associated paperwork and distribution of billing documents,  Proactively manage ad-hoc requests from within the Finance Team and global business  Proactively manage debt assigned to billing and supply information regarding the status of credits and re-bills with associated supporting  Revenue assurance work to set in relevant controls in the process and assist in reporting of the same to senior management  Help with external and internal audit queries  wider the finance teams where volumes are high/resolution complex to ensure group KPI targets and management reporting deadlines are met  Billing/ invoicing clients on a monthly / quarterly Show less

  • Associate Manager-Credit control UK,USA Finance

    Aug 2018 - now

  • Senior executive Accounts Receivables

    Apr 2017 - Jul 2018