Denys Ignatius

Experience

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  PT Kalbe Farma, Tbk

  Sept 2010 - Jul 2012

  ERP Migration Business Analyst

  Part of a specialised team at one of Southeast Asia’s largest pharmaceutical companies with over 12,000 employees. Collaborated closely with cross-functional stakeholders across six departments and sister companies to analyse requirements and design a customised ORACLE ERP system for the order management stream.• Conducted business analysis, requirements elicitation, process mapping, and design for Oracle ERP migration.• Facilitated business scenario testing and User Acceptance Testing (UAT) for the Oracle system, providing critical feedback that enhanced further development and ensured alignment with the company’s objective and scalability.• Played a pivotal role in knowledge transfer and process standardisation across seven affiliated companies, significantly improving operational efficiencies and system integration. Show less

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  PT. Daya Adicipta Motora

  Feb 2013 - Oct 2018

  Sales Marketing Analyst

  Managed sales and marketing operations at the official Honda Motorcycle and spare parts distributor an area with a population of over 49 million people. Analysed and improved business processes to support sales and marketing strategies, ensuring efficient operations and stakeholder collaboration.- Oversaw and coordinated the activities of 76 Honda Motorcycle dealerships across 4 cities, focusing on process optimisation and improving business outcomes.- Conducted in-depth analyses of key performance indicators such as market share, sales trends, and dealer productivity, providing actionable insights to drive business growth and enhance dealer performance.- Interpreted complex data sets and worked with cross-functional teams to develop data-driven recommendations, leading to successful process improvements and optimised strategies.- Collaborated with finance teams to align sales and marketing strategies with business goals, ensuring financial sustainability and consistent growth.- Facilitated open communication among stakeholders, promoting a collaborative approach to problem-solving and strategic planning.- Developed and maintained business documentation to support decision-making, including process maps, reports, and stakeholder presentations. Show less

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  Zootowels

  Oct 2018 - Oct 2022

  Business Operation Analyst

  Led the development and expansion of Zootowels, a unique towel craft and souvenir business. Responsible for creating tailored towel crafts and hampers to meet customer requirements, analysing market trends, and maintaining consistent communication with clients throughout the ordering and delivery processes.• Established efficient operations and devised unique towel crafts and hampers customised to customer specifications, enhancing product appeal and increasing customer satisfaction by 55%.• Developed and maintained a customer database while analysing market trends to identify business opportunities and inform strategic decisions.• Ensured effective customer communication from initial contact to final product delivery, addressing queries and resolving issues promptly to maintain high service standards.• Introduced streamlined processes and improved workflow efficiency, contributing to a more effective and customer-focused business model. Show less

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  Oranga Tamariki—Ministry for Children

  Nov 2023 - Feb 2024

  Business Analyst

  Reimagining the feedback mechanism: Elevating user experience for tamariki, rangatahi, and whānau.• Identified and analysed the informal and formal mechanism for children, young people and whānau to raise an issue, grievance, complain or provide feedback to understand the current state.• Mapped the feedback and complaint processes using BMPN 2.0.• Identified opportunities for streamlining business processes and improved the feedback mechanism by 30%.• Identified options to inform future service development. Show less

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  The Lab

  Jul 2024 - now

  Store Manager

  • Analyse sales data and customer feedback to identify trends, optimise performance, and uncover opportunities for growth and improvement.• Develop and manage an Excel-based sales dashboard to track daily sales metrics, improving food preparation planning processes and achieving 92% efficiency.• Supervise a high-performing team by delegating tasks, conducting performance reviews, and providing training programs to maintain operational excellence and service quality.• Ensure compliance with health and safety regulations, maintaining a safe and hygienic environment for staff and customers.• Optimise operational workflows to enhance preparation processes, cutting turnaround time by 60% and driving faster service delivery. Show less