Stephanie Francis

Experience

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  Walmart

  Sept 2002 - May 2005

  Connection Center Associate

  Provide customers with up to the minute knowledge of cellular and satellite technology Use customer service skills for customer issues i.e. questions or concernsTroubleshoot customer issues regarding wireless technology

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  Colorvision/Universal Studios

  May 2005 - Jun 2007

  Assistant Manager Photographer/Salesperson

  Using digital photography to produce images/souvenirs for guests at a resort parkKnowledge in sales, tracking sales, budgets, schedule organization, some technical expertise in printers and computers and photographyFormulate schedules, sales graphs and goals to delegating a team and provide customer solutionsPalm Help Desk/AT&T Business End User Care specialist

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  Convergys Call Center

  Feb 2006 - Aug 2006

  Technical Service Agent/Customer Service Agent

  Troubleshooting Palm smartphones ala Active Sync, personal computer issues via Verizon Wireless Provide customers of AT&T wireless with up to date information regarding plans, phone technology and account informationUse telephone skills to close the call efficiently while providing the upmost in personal service to client

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  Origins

  Dec 2008 - Jun 2009

  troubleshooting client dissatisfaction; able to cross counter sell; attain counter and sales goals; work with team to maximize attainment; work in close proximity to client; client retention and cataloging; booking and calling clients; skin care knowledge Boca Raton, Fl/Lithonia, GaCultivate new clients by providing excellent customer serviceDemonstrate products on customers; from skincare to makeup Work with a dynamic team to create themes and events for clients to participate in

  • Skin Care Advisor/Sales/Customer Service

    Dec 2008 - Jun 2009

  • Sales Associate/Skincare-Beauty Advisor

    Dec 2008 - Jun 2009
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  Lancome

  Jul 2009 - Feb 2011

  Makeup Artist/Sales/Customer Service

  work in close proximity to client; client retention and cataloging; booking and calling clients; skin care knowledge; troubleshooting client dissatisfaction; able to cross counter sell; attain counter and sales goals; work with team to maximize attainment

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  MAC Cosmetics

  Mar 2011 - Jun 2013

  Makeup Artist/Sales/Customer Service

  Work with a diverse set of clientele; work in close proximity to clients; maintain company sanitary standards; attain and maintain sales and client retention and education; personal relations with clients; work independently and with a team, while delegating responsibilities and appointments; color theory; extensive product knowledge and skin knowledge; troubleshoot misguided sales

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  First Vehicle Service

  Jun 2013 - Jul 2016

  Office Manager

  Manage day to day needs of shop. Maintain positive repoire with clients. Manage personnel files and needs of employees. Ensure employees meet company standard of emplyment and contractual standards as well. Ensure proper procedures are being followed. Process payroll. Process vendor payments via JDE AP systems. Record keeping. Organization. Knowledge of shop safety and environment safety and proper protocols and record keeping. Monthly reporting. Microsoft Office proficient. Multitasking. Time management. Self accountable. Event planning and hosting. Show less

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  Lockheed Martin

  Jul 2016 - Dec 2017

  Safety Support

  Prepare site wide reports, prepare weekly and monthly reports, mail distribution and mailing documents, responsible for day to day office upkeep (IT support and housekeeping) and inventory including answering and routing incoming calls, filing and retention, arrange meetings and meeting rooms, facilitate events, create presentations for site-wide audience, prep auditorium A/V, arrange catering and invitations, audit prep and tracking, P-Card reconciliation, upkeep vendors and inventory purchase history. Show less

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  CHIC Event Furniture Rental

  Jan 2018 - now

  General Manager

  Prepare sales reports, prepare budget reports, accounts receivable, accounts payable, mail distribution and mailing documents, responsible for day to day office upkeep (IT support and housekeeping) and inventory including answering and routing incoming calls, filing and retention, logistics planning, help create social media posts, fliers and email blasts, P-Card reconciliation, upkeep vendors and inventory purchase history, forecast trends, maintain CRM.