Ali Hasnain

Experience

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  Indian Railways

  Jun 2017 - Jul 2017

  Internship Trainee

  Under Training I studied and learned About Plethora of Things about Railway diesel engine. But Particularly My circle of training Was Assembling parts of Railway diesel engine under which i got the opportunity to work and learn about Slack adjuster brake (SAB).. Slack adjuster is a mechanical device provided in the brake rigging, forms part of the pull rod, for the automatic adjustment of the clearance between the brake blocks and wheels/ slack in the brake rigging. This automatically operates to shorten or lengthen the length of the pull rod, to adjust the excess or less slack in the brake rigging or break block clearance.This helps to maintain the clearance between the brake block and the wheels to a pre-determined constant value always, thereby maintaining the piston stroke of the brake cylinder constant. This, in turn, always maintains constant brake power for the wagon or coach on the run. Show less

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  ZENITH INFRASTRUCTURE PRIVATE LIMITED

  Jun 2018 - Apr 2021

  Operations Executive
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  Education 2.0 Conference

  Jan 2024 - now

  Client Services Manager

  As Client Services Manager at the Education 2.0 Conference, my primary responsibility is to ensure that all client interactions are handled with the highest level of professionalism and responsiveness. My role involves leading the client services team and maintaining the quality of all client engagements from initial contact through post-conference follow-up.My Key Responsibilities:1. Lead and mentor the client services team to excel in service delivery during all phases of the conference.2. Develop and uphold client service protocols to maximize client satisfaction and engagement.3. Serve as the main point of contact for clients, ensuring all their needs are met and expectations exceeded.4. Collaborate with other departments to ensure client services are integrated smoothly with overall event operations.5. Handle client inquiries and resolve any issues swiftly to maintain trust and satisfaction.6. Utilize client feedback and interaction data to continually refine our service strategies.7. Conduct training sessions for the client services team to bolster their skills and ensure compliance with industry standards.8. Prepare detailed reports on client interactions and satisfaction, providing insights and recommendations to the management team. Show less