Emilio Garcia

Experience

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  Math tutor

  Aug 2011 - Dec 2014

  Wright State university

  Taught and guided students through developmental math to business calculus courses.

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  President's Ambassador

  Dec 2011 - Dec 2014

  Wright State University

  Assisted with events for Dr. Hopkins and represented Wright State University to the public.

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  United States Air Force

  May 2013 - Oct 2013

  Base Legal Office Automative Assistant

  Aided in the execution and schedules of wills, power of attorneys, and any other type of notary to military personnel. Obtained an E-QIP security clearance and maintained confidentiality of personal information.

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  Wright State University

  Jan 2014 - Dec 2014

  Worked with the President and Vice President of the board as an Executive Officer. Tracked and monitored the attendance and performance of each board member. As a whole we represented the business school as a liaison between the students of the college and the dean in order for everyone to learn in a productive environment. Promoted the college though the coordination of functions, community activities, and involvements.

  • Raj Soin College of Business Dean Student Advisory Board

    Sept 2013 - Dec 2014

  • House of Representative of Student Body

    Jan 2014 - Jan 2014
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  5/3 Bank

  Jan 2015 - Apr 2016

  Commercial support professional

  Assisted 40-100 business customers per work day through inbound and outbound calls.Retained customer satisfaction by providing excellent customer service and offering new commercial productsAssisted business clients through commercial loans, initiated wires, ACH and NACHA file transfers, intracompany transfers, managed business hierarchy roles through 5/3 direct, fulfilled cash vault company needs, assisted attorneys in obtaining lien release documents. Experienced in using CRM to monitor client service requests De-escalated customers and provided best in class experience. Show less

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  LexisNexis

  Apr 2016 - Jul 2017

  Sales Representative

  Provided online demonstrations to attorneys and sold online legal platforms to law firms.Retained over 400 accounts by conducting legal research and providing excellent customer experiences.Produced $1M+ in revenue through client renewals while reducing cancellation rates and de-escalating unsatisfactory customer experiences. Developed peers by giving feedback, on boarding and training sales representatives in Manila, Philippines.

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  BRAVO Cucina Italiana

  Jan 2018 - Mar 2020

  Team Leader

  Managed multiple fast-paced locations netting $15,000+ daily sales.Developed employees through observation, coaching and training (guest services and beverage / food classes).Assisted guests in booking and overseeing large parties; handled all restaurant escalations.Created weekly schedules for employees while budgeting forecasted labor hours.Responsible for deposits, inventory, bar / kitchen line checks, floor charts, ambiance and quality control.

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  Vivial

  Jun 2021 - May 2022

  Digital Account Coordinator

  Managed and improved digital marketing efforts of over 200 Vivial accounts. Planned custom strategies for each client to improve their digital presence with a full suite of Vivial programs including responsive websites, content marketing, SEM, SEO, Facebook, Instagram, and Display Advertising.Communicated recommendations to clients through phone calls, webinars and emails. Resolved issues with distressed clients and resold the value of the products.

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  Thryv

  May 2022 - Apr 2024

  Performance Client Success Manager

  Managed and improved digital marketing efforts of over 100 Premiere Level Thryv accounts. Planned custom strategies for each client to improve their digital presence with a full suite of Thryv programs including responsive websites, CRM management, Thryv Financing, Thryv Customer Invoices, SEM/ Thryv Leads, Dailey Business Calendar Management, LSA Google Ads, SEO, Facebook, Instagram, Directories, and Display Advertising.With Thryv and Vivial merging I communicated recommendations to Thryv and former Vivial clients through phone calls, Zoom webinars and emails. Resolved issues with distressed clients and resold the value of the products. Show less

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  Elio Marketing

  Jul 2024 - now

  Account Executive

  Managed and optimized digital marketing strategies for Elio Marketing accounts, focusing on driving results and maximizing ROI for clients.Delivered tailored marketing solutions—including SEO, SEM, websites, and social media—to small and medium-sized business owners to boost brand visibility and connect with target audiences.Built strong, lasting client relationships by conducting in-depth needs assessments and recommending impactful, customized marketing solutions.Guided clients through the benefits of digital and print marketing products, positioning offerings to address their unique business goals and industry challenges. Show less