Christalene Steyn

Experience

• 

  Standard Bank Group

  Nov 2004 - Jan 2016

  • To support the effective implementation of the Standard Bank Leadership Engagement process by facilitating various lean process and engagement skills workshops. Conducting on going skills gap Analysis and provide coaching as required to close identified gaps.• Co-ordinate with the Performance consultant, Provincial Leadership Engagement training requirements plans and delivery.• Support the process of Connect Index Survey.• Responsible for facilitation and optimizing diverse and complex learning interventions for all levels of staff and management using a combination of delivery channels in line with Personal and Business Banking’s blended learning model Show less • To lead and supervise the team in order to provide an application processing service to customers.• Manage the capturing and processing of applications to enable a verdict within the Service Level Agreement. Maintain a high level of integrity and ethical standards.Operational management Risk CompliancePeople managementLegislative ComplianceCustomer interactionProblem solving, planning and decision making.Coordinator: Vehicle and Asset Finance (VAF) Optimisation Project• Observe VAF Optimisation Project on Durban.• Present my learning to Management.• Prepare Cape Town for VAF Optimisation Project.• Present change to department affected.• Schedule training for consultant, where necessary.• Monitor training.• Ensure consultant have tools to perform functions.• Workshop work instructions, check for understanding.• Monitor Project progress. Show less • Take ownership of the resolution query.• Ensure the queries are referred to the production line to be treated as priority and resolved within turnaround times.• Action all work items received and ensure they are processed within agreed time frames.• Ensure that origination queries are resolved correctly first time.• Follow up on outstanding matters.• Advise both internal and external customers of progress on queries.• Apply service standards in order to ensure effective customer service is provided.• Communicate query/application outcome to source.• Maintain confidentiality and integrity of customer. Show less • Responsible for servicing the Motor Direct Channel.• Control & manage the flow of incomplete/unsuccessful applications in order to minimise reworks.• Act as link between sales and staff, credit, operations & other external stakeholders.• Ensure that applications are scored correctly and all policies and procedures are adhered to.• Ensure that the Banks integrity is not compromised by ensuring that all details on the approval are correct.• Highlight and correct capturing errors.• Engage with the relevant team leaders with regards to highlighted errors in an effort to minimise future errors.• Ensure that the verdict & approval conditions are successfully & speedily communicated at all times.• Act as contact point to sales & Dealers with regards to problem resolution & general queries.• Provide a service to sales staff & Dealers by utilizing knowledge to assist in achieving sales targets.• Scrutinise scored unsuccessful application in order to make a deal.• Motivate declined applications with merit to credit in order to have an approval. Show less • Supervision of processing clerk and document control to ensure optimal workflow and distribution.• Responsible for constant training of processing clerks to ensure duties are carried out accurately within acceptable time standards.• Keeping processing clerks informed of all new developments/changes applicable to their duties.• To identify problem areas and take appropriate action thereof• To ensure that data integrity is maintained.• Assist branch staff with E-application related queries. Show less

  • Facilitator Coach

    Oct 2014 - Jan 2016

  • Origination Team leader : Verifications ( Vehicle and Asset Finance)

    Oct 2010 - Sept 2014

  • Consultant: Exception Processing (Vehicle and Asset Finance)

    Aug 2009 - Sept 2010

  • Client Liaison Officer (New Business : Vehicle and Asset Finance)

    Feb 2007 - Jul 2009

  • Team leader: Processing (New Business - Vehicle and Asset Finance)

    Feb 2005 - Jan 2007

  • Processing Clerk (New Business : Vehicle and Asset Finance)

    Nov 2004 - Jan 2006
• 

  Envestpro/Liberty

  Sept 2016 - Feb 2017

  Financial Planner

  Financial PlannerCreate and protect the financial security and wealth of others, Assist clients to achieve their financial dreams and maintain client portfolios, Create and cultivate relationships with clients, Conduct detailed financial needs analysis and provide professional advice.

• 

  Gumtree UK

  Aug 2018 - now

  Customer Service Representative

  - Moderate, Review ads or ads reported, referenced cases- Enforce policies, ensure that trust and safety requirements are being met and perform site cleanliness related responsibilities.