Yitagessu Argaw

Experience

• 

  NICE Insurance s.c.

  Oct 1998 - Aug 2000

  Assistant System Administrator

  - I have been working in National Insurance Company of Ethiopia (S.C.) as an Assistant System Administrator on a System of Integrated Insurance Concept (SIICON) software which is developed with “DataFlex” 4GL programming language & concept of insurance (COINS) which is 4GL shelf program accounting package on UNIX Version V release 4 and SCO UNIX release 5 platforms.- Being Assistant System Administrator at NATIONAL INSURANCE COMPANY OF ETHIOPIA(S.C.), I have been doing the following duties:• Provided good end-user support on the integrated insurance system applications as well as any other application software.• Developed utility software using MS Access, c++, DataFlex…etc.• Produced daily, weekly and monthly reports, and analyzed, interpreted and distributed theresults to the management or any concerned unit.• Installed, configured, tested and implemented new applications to achieve the desired objectives, and also upgraded application software to the latest versions.• Troubleshot Desktop/Network related problems as well as printers.• Administered UNIX Version V release 4 and SCO UNIX release 5 operating system.• Wrote UNIX shell script codes to produce some special reports.• Optimized the use of resources and protected system resources. • Performed routine maintenance including regular backup. Show less

• 

  DHL Express Sub-Saharan Africa

  Aug 2000 - Jan 2014

  - Being e-Commerce Manager – East Africa for DHL Express Sub-Saharan Africa, I have been doing the following activities;• Worked on E-Commerce Tools deployment projects by applying the right project management principles and techniques, and completed with the right time and budget.• Did the required configurations, User Acceptance test, Release to production test, and then deployed E-Commerce Systems for the DHL offices of Kenya, Tanzania, Sudan, Ethiopia, Uganda, Seychelles...etc• Provided training and support for the DHL offices of East African countries and for the big customers on all E-Commerce applications.• Followed up with the progress of the E-Commerce penetration.• Visited top customers and explained the features, advantages and benefits of E-Commerce Tools of DHL and then deployed at the customer site. - Being IT Manager for DHL Express Ethiopia, I have been doing the following activities;• Planned and managed IT Infrastructure and IT Services implementation projects.• Actively managed and executed the following IT projects;- Worked on the integration of DHL system with American Embassy passport processing system.- New AVAYA PABX deployment.- DHL and EMS express companies’ systems integration.- CCTV deployment.- Wireless Access Point deployment.• Worked on the implementation of in-country developed ERP and POS systems. • Conducted research into emerging technologies and trends, standards, and products as required.• Negotiated SLA with both internal customers and service providers, and monitored service delivery to ensure the agreed targets and standards are met.• Defined and implemented business continuity management including disaster recovery plan• Managed IT procurement as per the company different levels of procurement policy.• Managed IT annual budget of around 100$K.• Visited customers as part of the main business activity to collect customer feedback, for new business acquisition and existing business development. Show less • Worked on different projects (deployment, integration, upgrade, migration…etc) to increasethe service efficiency. • Followed up project progresses to meet deadlines and execute as per the budget, and proactively communicated project status and risks to management.• Followed up and organized software development and deployment projects by third party forDHL purpose.• Coordinated telecommunication service needs; like landline, mobiles, wireless dongles, VPN,Wireless Internet, GPRS…etc. Managed AVAYA and SIEMENS PBXs, and Contact Center Systems and reporting tools.• Administer the email system and email usage of the company. • Controlled the data qualities of all the data in the DHL system.• Gave users the required DHL or third party software trainings for different levels of the staff.• Installed, configured, troubleshot and upgraded different software and hardware.• Responsible in establishing In-country Data Network, and to control the LAN and WAN.• Controlled and gave support for all applications which are running on the HP UNIX,Windows Server 2003 and Linux servers.• Administered the HP_UNIX, Windows Server 2003 and LINUX operating systems.• Controlled and gave support on Unix Server, Windows Server, PCs, terminals, printers,imaging scanners, communication equipment (router, hub, network switch, riverbed…), bar code scanners, label printers, electronic scales, mobiles and mobile devices, UPSs…etc.• Administered MS SQL server, Sybase and Informix databases on different machines.• Controlled Juniper Firewall.• Took backup of all server databases and users’ files from client PCs.• Secured all PCs and servers with the latest virus definitions, engines and products by using Symantec End Point Protection Anti-Virus Server.• Administered the company Active Directory. • Prepared IT related policies, SLA documents and communication letters. • Purchased different hardware and software by preparing specification documents. Show less

  • eCommerce Manager - East Africa and IT Manager for DHL Express Ethiopia

    Jan 2013 - Jan 2014

  • IT Manager and System Administrator

    Aug 2000 - Dec 2012
• 

  Ethiopian Trading Businesses Corporation, CPTBU (ALLE)

  Jul 2015 - now

  Acting ICT Director / ICT Support and Development Manager

  - Working as Acting ICT Director, System Support and Development Manager & also as Network and Infrastructure Team Leader at Ethiopian Trading Businesses Corporation, Consumer Products Trade Business Unit (ALLE) wholesale company. - With said positions, I have been doing the following activities;• Planning and managing IT Infrastructure and IT Services projects.• Making sure the efficiency and effectiveness of the support given for the users at the Head office, at Addis Ababa three Stores and at the regional four Stores on software and Hardware level.• Communicating with different stakeholders in streamlining the business support and operation.• Managing and involving on the support given to Microsoft Dynamic NAV 2013 R2 ERP (Enterprise Resource Planning) on all Stores and leading ERP projects.• Planning, organizing, leading and controlling Hardware and Software purchases, and deployment; Windows Server 2012, AD, MS SQL Server, MS Dynamic NAV ERP System, Email Systems, Different other applications, and also organizing training requirements in a new store opening project.• Handling telecom Network and Infrastructure demands (Mobile, 3G, GPRS for POS, ADSL, Internet on EPON, Data on EPON…etc.) and provide the required technical assistance.• Managing the ICT Department which has currently a total of ten ICT personnel.• Leading all tasks which are done by Systems Vendors and Implementers.• Working in coordination with Capacity Building Manager, Different Departments, third party Systems Providers and Hardware Vendors…etc.• Involving in the procurement of company-wide ICT equipment, systems and licenses through Tender process.• Preparing tender document and technical evaluation document, preparing SLA, writing policies and procedures…* Prepare budget for the ICT Department. Show less