Radhika Rawat

Experience

• 

  Cognizant technology solutions

  Mar 2006 - May 2013

  Tecnical lead
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  CTS

  Mar 2007 - Jun 2014

  *Generating Reports for Incidents, Problems and Change and ensuring that the SLA agreed on by customers is met on a daily and monthly basis; thereby improving the quality of deliverable by the team.*Auditing Incident and Change tickets on a daily basis and publishing them in portal.*Working closely with the Quality and Automation team to automate existing reports. *Preparing metrics updates for Delivery Project Executives ,tracking SLA metrics, generate reports ,trends and Dashboard.*Publish account review deck with all metrics and exceptions report.*Reporting the incidents and Change Management back log tickets.*Generating aging report to analyze tickets that have breached SLA so that action could be take for their closure.*Creating a daily metric report to calculate Utilization and Productivity of the team.*Ensuring 100% Compliance and 100% Quality Check. Show less

  • Reporting Analyst-ITIS

    Feb 2011 - Jun 2014

  • Technical Lead

    Mar 2007 - Jan 2011