Josie Rodgers

Experience

• 

  AMERICAN EAGLE OUTFITTERS INC.

  Aug 2014 - Apr 2016

  Sales Associate

  -Greeted customers, responded to questions, improved engagement with merchandise and provided outstanding customer service.-Trained new employees -Ensured merchandise was in-stock and displayed on shelves in a presentable manner-Memorized in-store promotions and special offers in order to communicate to customers

• 

  North West Group Services

  May 2016 - Jul 2017

  Customer Service Representative

  - Answered incoming customer calls regarding billing issues, product problems, service questions and general client concerns- Processed payment information and other pertinent information such as addresses and phone numbers.- Updated customer information in the customer service database during and after each- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every call

• 

  North West Group Services

  Jul 2017 - May 2018

  Client Relations Specialist

  - Manage information databases and client contact plans to develop each client profile and continually assess and anticipate their needs.-Liaise between clients and account managers and appropriate personnel.-Provide clients with excellent experience and facilitate client retention by building strong customer-relationships.-Evaluate client profiles to understand and recommend new product offerings to increase revenue flow.

• 

  5Points Advanced Dentistry

  May 2018 - May 2023

  • Expanded Function Dental Assistant

    Aug 2022 - May 2023

  • Certified Dental Assistant

    May 2018 - May 2023
• 

  NORTHSTAR FAMILY DENTAL

  May 2023 - Sept 2023

  Expanded Function Dental Assistant