Doug Riley

Experience

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  Allied Supply, Inc

  Jan 1995 - Jan 1996

  Inside Sales Representative

  Assisted customers in selection of the proper HVAC controls for a particular application.Responsible to sending warranty returns to proper OEM.Conduct follow up phone calls with OEM's for customer special orders.

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  Batesville Tool & Die, Inc.

  Feb 1996 - Aug 2017

  ● Project manager of Honda new model build with a successful launch rate of over 100 parts per year ● Ownership of project management tracking and reporting to the customer on project deliverables such as stamping dies, weld fixtures, assembly fixtures, inspection gauges from development to implementation, first production build, PPAP (FAI) submission and new product launch planning into production.● Responsible for feasibility review for part manufacturability and quality assessment to customer● Responsible for submission and tracking of change notifications and process improvements● Responsible for yearly cost reduction proposals and presentation to customers to support their cost out initiatives● Perform cost negotiations for cost increases due to material, scrap, purchased parts or outside services● Primary contact for purchasing, research and development, engineering and manufacturing● Team member on new model Kaizen events internally and at customer locations● Report plant capacity and OEE to the customer● Solicit new business for metal stampings and assemblies from Honda of America and tier one suppliers to Honda of America.● Process invoices to customers and follow up on past due invoices as they arise Show less ● Develop part process quality control tables (PQCT) on all new parts● Review and approval of process flow charts, PQCT, FMEA, gauge R&R, dimensional results, material certification and test results for submission to customer for part approval● Daily audit of production quality and inspection data● Responsible for processing customer complaints into the complaint database● Lead group problem solving meetings with cross-functional teams for root cause analysis on internal and customer quality issues. Report findings using 5 Why, 8D, 5P and other methods as required● Investigation and implementation of corrective actions related to quality issues● Complete capability studies to assure countermeasure effectiveness to achieve Cp and Cpk requirements● Develop customer accepted rework processes and implement into production as needed● ASQ Certified Quality Technician● Maintain training and compliance with ISO/TS 16949 Show less

  • Technical Sales Representative

    Jan 1999 - Aug 2017

  • Customer Quality Technician

    Feb 1996 - Jan 1999
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  Usui International Corporation

  Aug 2017 - now

  Senior Sales Account Manager