Hossam Askar

Experience

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  Brayka Bay Resorts

  Mar 2004 - Dec 2005

  Receptionist & Reservation Agent

  DUTIES AND RESPONSIBILITIES:Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.Processes reservations from the sales office, other hotel departments, and travel agents.Knows the type of rooms available as well as their location and layout.Knows the selling status, rates, and benefits of all packages plans.Knows the credit policy of the hotel and how to code each reservation.Creates and maintains reservation records by date of arrival and alphabetical listing.Determines room rates based on the selling tactics of the hotel.Prepares letters of confirmation.Communicates reservation information to the front desk.Processes cancellations and modifications and promptly relays this information to the front desk.Understands the hotel's policy on guaranteed reservations and no-shows.Processes advance deposits on reservations.Tracks future room availabilities on the basis of reservations.Helps develop room revenue and occupancy forecasts.Prepares expected arrival list for front office use.Assists in preregistration activities when appropriate.Monitors advances deposit requirements.Handles daily correspondence. Responds to inquires and makes reservations as needed.Makes sure that files are kept up to date.Maintains a clean and neat appearance and work area at all times.Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.Walk around with the client and ensuring that they secure whatever services they are in need of.Getting information about areas of interest in order to target more clients in particular seasons.Making arrangements for clients travel programs.To be aware of all front office procedures and assist with reception duties when required. Show less

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  The Three Corners - Ocean View

  May 2008 - Sept 2011

  Reservation Manager

  DUTIES AND RESPONSIBILITIES :Having knowledge of entire Reservation Procedure according to International Hotel manual system.Responsible for Hotel and Local Reservations and Reservation - Links to Best Western World Wide.Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by Front Office Manager.Allocate daily tasks to Reservations staff .Review reservation booked daily.Review arrival report daily.Responsible for preparation of occupancy forecast.Responsible for training staff.Responsible for implementation of policies and procedures.Responsible for recording Company/Travel Agent Rates both in system and correspondence file.Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis.Identify Top Producing Accounts ensure proper recognition by Reservation staffResponsible for various Production reports and supply to each department concerned.Monitoring Telephone Manner and general performance of reservations staff daily.Ensure special handling of repeats guest and very VIP guest.Review room blocking for Long Stay. Suites and special group request.Supervising of Group Reservations.Maintain cordial relations with commercial clients.Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.Responsible for work scheduleResponsible for maintaining a Neat and Orderly position at all times.In general, perform any other duties might requested by Front Office Manager or Room Division Manager. Show less

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  Amwaj Blue Beach Resort & Spa - Abu Soma

  Sept 2011 - Sept 2012

  Revenue Manager

  Revenue Manager

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  Princess Egypt Hotels

  Sept 2012 - Nov 2016

  Yield & Revenue Manager

  Using the tools provided and in compliance with the company standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, REV PAR penetration, arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates, with the F&B Mgr, loyalty program penetration both overall and by account, system contribution and trends in rooms and non-rooms revenues by channel, segment and account. Understanding of the composition of the hotel profitability, and use this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiations. Monitoring competitor pricing for all revenue generation departments, understands the dynamic of local market and the demand generators, and recommends appropriate actions to the revenue room taskforce in relation to the hotel’s pricing and market mix strategy. Conducting weekly rate/sell strategy (yield) meeting with, DOSM, Reservation Director, FOM Facilitating the revenue room meeting (which the GM is chairing) and generates reports and analyses needed for these meetings, displaying key facts/trends etc., on the revenue room walls. Monitoring and determining demand periods for function space, rooms and catering through and analysis of historical data and current booking, responsible for tracking and analyzing ofbooking space, group wash, cut off enforcement for group as well as denied and regretted business. Approving and or implementing the selling strategies for all group proposals above 9 rooms on any one night and collaborating with the DOSM of catering on setting group and conference rates. Managing yes of revenue systems on a daily basis. This includes the responsibility for any manipulation of the yield hurdle points and daily inventory balancing where appropriate. Managing all channels (CRO, GDS, Internet direct and indirect) Show less

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  Hawaii Hotels & Resorts

  Dec 2016 - now

  Director of Sales and Marketing