Lara Ryba

Experience

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  University of North Texas

  Aug 2011 - Aug 2013

  Administrative Specialist, College of Arts & Sciences Office of the Dean

  Gained experience in office management, including in-person and phone customer service while performing multiple administrative tasks in a fast-paced environment; fulfilling travel and purchasing requirements; event planning & logistics; graphics design & communication.

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  Peace Corps

  Jan 2014 - Jun 2014

  Peace Corps Volunteer

  Completed rigorous language and community-based training to serve local communities in Morocco. Carried out Youth Development workshops and various ESL classes geared toward beginner, intermediate, and advanced English language learners.

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  Amnesty International of North Texas

  Jul 2015 - Jul 2018

  Assistant to the Executive Director

  Amnesty International of North Texas is a Texas regional chapter of the international human rights non-profit Amnesty International. In this function, I utilized and gained additional experience with: customer service to recruit and maintain member network; private & public donor solicitation; leadership development and team building; event/campaign budgeting & logistics; purchasing and making travel arrangements for Executive Director and chapter members; fielding phone calls, managing social media accounts, scheduling and managing executive calendar. Show less

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  Lewisville ISD

  Jul 2017 - Jun 2018

  English Second Language Instructor
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  Lennox International

  Nov 2018 - Aug 2020

  Programs and Services Specialist

  Provided policy and service information to company field sales representatives to help secure million-dollar orders of HVAC equipment to dealers in the US and Canada. Handled placement of large product orders, ensuring accuracy in every detail.Conducted internal and external customer service in a spirit of warmth but consummate professionalism.Built and maintained relationships with other department contacts to successfully complete transactions and ensure timely, secure shipment of large quantities of valuable HVAC equipment.Assisted in training new employees to follow program policies and procedures and the efficient use of Salesforce and SAP software. Show less

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  Aspiration

  Nov 2020 - Jul 2023

  Successfully handled escalated customer inquiries and resolved issues with utmost efficiency, empathy and professionalism.Consistently met and exceed both qualitative and production metrics through use of telephonic systems and CRM software.Assisted in the training and mentorship of other representatives to build rapport with customers and adhere to high standards of quality and compliance.

  • Customer Engagement Supervisor

    Jan 2023 - Jul 2023

  • Customer Engagement Representative

    Nov 2020 - Jan 2023
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  Charlie

  Dec 2023 - now

  Customer Support Rep, CSAT Specialist

  Expertly resolve customer concerns by working closely with Fraud/Compliance, Product andEngineering teams to ensure account security, advocate customer needs, and influence productenhancements.Perform data collection & analysis to detect potential compliance issues and suggest processimprovements to mitigate risk while maintaining customer satisfaction.Routinely develop and maintain the customer support knowledge database to establish StandardOperating Procedures and effective customer-facing communications. Show less