Lee Curry

Experience

• 

  Openreach

  Feb 2017 - Jan 2020

  Accountable for accurate forecasts and performance across UK operations. Coaching journeys of up to 10 first line leaders making sure a great support network is in place and leaders are held to account if necessary. Working closely with stakeholders across service delivery teams at a UK level. Looking at ways to improve systems, strengthen relationships and look for opportunity through collaborative working.Using data to identify trends in performance and offer coaching or resolutions where necessary.Creating a high challenge high support environment across the teams.Making sure change was landed well and ensuring close collaborative working relationships with senior stakeholders.Making key operational decisions in a sometimes challenging environment. Presenting operational updates and changes to senior stakeholders up to director level.Bringing in a new resourcing process to simplify the process and reduce overtime costs.Implementing a new process for tracking coaching/actions across the leadership team.Complying with all relevant procedures and deliver high standards of safety performance during all operations. Ensuring the correct completion of any relevant paperwork, adhering to all company policies and procedures.Sharing best practice when undertaking all work scopes and that a high-quality output is delivered consistently.Working in a fast-paced high-pressure environment with the ability to consistently meet deadlines with the highest quality whether working solo or as part of a team. Show less Delivering great customer service on customer appointments, and all service metrics as well as the duty of care for 1000’s of engineers. Working closely with CI teams to create the blueprint which can be used across desk including DCOE and CE.Delivering all scorecard service metrics such as CL1, 2, 2.5, 3 and 4. Achieving stretch target on many.Having the highest engagement outcomes for YourSay across RTWF with the last 3 results coming in at 89%, 93% and 88%.Coaching and supporting the team to deliver at their best for our customers and restructured the team in a way that helps the team best share skills.Ensuring quality assurance of all work scopes are maintained, and all work is performed in accordance with company policies and the health and safety at work act.Following work instructions and safe systems of work to ensure safety and build continuity.Responding promptly and effectively to changing circumstances, planning for contingencies and managing priorities. Assisting others, decision making, implementing the required process resulting in the best outcome. Show less

  • Control and Planning - National Performance Manager

    Aug 2019 - Jan 2020

  • Operations Manager

    Feb 2017 - Aug 2019
• 

  Openreach

  Jan 2021 - now

  Having 3 direct reports that are band 1 managers. I am second line manager for 60 FTE, made up of Engineers, Advanced Engineers, Senior Engineers and Supervisors. Coving all NE service, cable recovery, spine build, desk team and a build.Managing a desk team made up of 1 manager and 6 supervisors covering the whole NE region. Allocating repair work, managing service breakdowns, working with the build teams on commissioning and FTTP delivery glides.Overseeing the vetting and allocating fibre installation and all other desk admin jobs. Ensuring the team holds the build managers to account for delivery as well as our contractors across Morrisons.I have 2 managers responsible for all spine build across the North East enabling 70000 THP delivery per year. Putting over 100 000 kilometres of spine, 300+ AGGs and several over blows. Ensuring teams are working safely and compliant, working to CDM and all Openreach standards. Accountable for delivering all spine, my team is vital in the whole fibre build. If my team do not have AGGs lit on time it could delay the whole build. To date we have never missed AGG delivery and often have 4-6 week buffer.Overseeing a fibre build at Coxhoe worth 4000 THP, responsible for full build from spine to PON delivery. Ensuring THP is built according to delivery glide to enable the overall Openreach delivery targets to be hit.Responsible for the cable recovery for the whole NE region, ensuring we recover at least 2 ton of cable each month to hit cost saving targets. To date I am averaging around 3.5 ton per month.Overseeing all complex repair work both copper and FTTP. Responding to major service breakdowns, ensuring we recover service ASAP. On average all fibre faults are allocated within 24hrs and all major breakdowns with copper cable 2000+ pairs are done within 3 days even with CIVIL’s and TM required. Show less Northeast and York Delivering fibre build and all complex repairs across both fibre and copper products. Digging, carrying out tree cutting, pulling in large cables, deploying two-way traffic management, working overhead, in manholes and carrying out CIVIL’s avoidance work. NRSW units 1, 10-14 & 16/LA, S1-S5 & S7.Integrating fibre breakdowns into the allocation system, significantly reducing dwell.Training and equipping a team once copper only to deal with complex fibre repair and fibre builds.Ensuring the team has the tools and training required to complete the job safely and to a very high standard.Ensuring CDM regulations are always followed. Working under intense pressure when dealing with storm conditions or peak demands in customer orders.Continuously exceed expectations when it comes to safety goals and targets. Reporting to director level across the U.K.Working on various work packages and system changes, successfully rolled out across national teams.Reporting weekly to Chief Engineering director and managing stakeholder relationships across contractor teams and internal teams.Implementing and supporting effective working practices and systems as required to improve work scope delivery.Leading by example and maintained high standards within a hugely diverse environment.Working co-operatively with colleagues, being receptive to change and can embrace new ways of working and supporting overtime requests as required by the business needs.Working flexibly to accommodate the needs of the business, working long hours and taking on additional responsibilities. Complying with all quality standards, getting it the right first time, suggesting improvements and promoting quality.Ensuring a high level of housekeeping whilst being flexible and supporting changes in the workplace.Creating an environment ensuring trust, work scope knowledge, performance and teamwork. Show less

  • Senior Operations Manager

    Apr 2023 - now

  • Chief Engineers Complex Solutions – Area Manager

    Jan 2021 - Apr 2024