Deep Enrich
Rafaela Batista
998 followers
Greater Madrid Metropolitan Area
Connect with Rafaela Batista to Send Message
Connect
Connect with Rafaela Batista to Send Message
ConnectTimeline
About me
IT Helpdesk Support | Customer Support Specialist - English/Portuguese
Education
Universidade de Évora
2022 - 2023Master's degree Educational Psychology
Universidade do Algarve
2014 - 2017Bachelor's degree PSYCHOLOGY
Experience
NOS SGPS
Sept 2017 - Dec 2020• Provision of technical support to help agents finalize contracts within the system.• Managing Support Tickets.• Overseeing contract accuracy, completeness, and ensuring compliance with both agreed terms and company/industry standards.• Cooperation with sales and other departments for the resolution of contract discrepancies. • Level 1 technical support on issues that clients encountered with the company-provided equipment.• Clarification of issues related to services and billing.• Promotion and sale of the latest services provided by the operator.
IT Helpdesk Support
Oct 2019 - Dec 2020Customer support specialist
Sept 2017 - Oct 2019
Licenses & Certifications
- View certificate
.webp)
EF SET English Certificate (C2 Proficient)
EF Standard English Test (EF SET)
Languages
- enEnglish
- poPortuguese
- spSpanish
Recommendations
Joanna jones
Lead Academic Liaison for the Office of Equity and Inclusion at Bard CollegeNew York City Metropolitan Area
Abishek n
Aspiring Cyber Security Engineer & Network EngineerCoimbatore, Tamil Nadu, India
Lorén carolina sánchez aguilar
Civil Engineer UPN | BIM Expert Modeler | Autodesk Certified Professional | Coordinación de Informac...بيرو
Rada chanmuang
Biomedical Enginnering StudentMelbourne, Victoria, Australia
Samhitha aravapalli, istqb®, astqb, tosca automation
Senior Engineer at Cigniti TechnologiesCigniti Technologies
Ing eduardo araiza
gerente en Mecaseguridad IndustrialMexico.webp)
Bryan kabanda (cmilt)
Operations and Logistics ManagerKampala, Central Region, Uganda
Melrick dennis pereira
Healthcare Informatics Consultant @ Deloitte | Cerner, ISTQB®, Epic CertifiedBengaluru, Karnataka, India
Kiran surendra
Associate Director at Gilead Sciences, Inc.San Ramon, California, United States
Rahayu wulandari
Bachelor's Degree of Agricultural TechnologyBekasi Regency, West Java, Indonesia
Peter o.
Graphic designer, Video editor, Digital marketing SpecialistUnited Kingdom
Hannah mckim
Administrative professional experienced with accounting and bookkeeping who is enthusiastic about di...Duncannon, Pennsylvania, United States
Sachin kumar sharma
Senior Specialist at MercerDelhi, India
Emre dinçkol
Product Manager at Abdi Ibrahim PharmaceuticalsIstanbul, Istanbul, Türkiye
Arnab aich
Field Engineer at Pecon software Pvt LtdKolkata, West Bengal, India
Jeffery wee
Passionate about technology, business innovations and performance efficienciesSingapore, Singapore
Lauren stewart
Resourcing & Admin Manager - P&J LiveGreater Aberdeen Area
Bandar albadrani i grc
Strategic Governance & Public Policy Expert | Project manager I Healthcare insurance SpecialistRiyadh, Saudi Arabia
Mark starr
Administrative Specialist II at Kings View Behavioral Health SystemsRedding, California, United States
Pauras patil
IT Security Analyst II @ FIS | Pentester | Bug Hunter | eWPTX | eJPT | Attack Surface ManagementMaharashtra, India
...