Mark Bridges, PHR

Experience

• 

  Val Stores, Alco Stores

  Jan 1981 - Jan 2005

  Store / District Operations & Training

  • New store development, scouting locations, merchandise layouts, fixture plans, mass hiring and training.• Provide direction to retail store management to insure budget, financial goals and expense targets are met• Negotiating and building vendor relationships, accountable for on time inventory delivery and in stock plans• Establish revenue and expense objectives, merchandising, compliance, operational leadership of 17 stores.• Optimize retail assortments strategies to drive sales and profits for the retail division.• Responsible for the training and development of management and non-management team members at all district locations• Ensure consistent application of performance management practices including, but not limited to, annual performance reviews, progressive counseling activities, and individual career development plans.• Full P&L responsibility for stores• Identify and communicate key responsibilities and practices to ensure direct reports promote a client centric attitude, confidence in leadership and teamwork to achieve business results.• Monitor and analyze business trends across all stores within district.• Information Processing through use of tools/reporting to understand opportunities and key metrics to include P&L, merchandise, retail, and supply chain key indicators.• Demonstrated accountability to entire store operations, functions, and effectiveness.• Monitoring Inventory needs and Seasonal Strategies (assist stores and corporate to have a strategy/execution plan for out-of-stock/overstock) Show less

• 

  Indianapolis Motor Speedway

  Jan 2005 - Jan 2014

  • Financial oversight of all sales and profit activities for the Consumer Products Division, annual budget development and P&L.• Direct product development team, buyers, accounting, and sales managers overseeing a staff in areas of purchasing, product design, sales, eCommerce, warehouse and distribution and facilities.• Oversite of design of retail products and implement merchandise strategies for merchandising and sales.• Evaluate and develop improved techniques for inventory control, shipping and receiving, efficient use of labor, expense control and shrink reduction.• Operational excellence regarding the company’s key performance indicators from all business units.• Develop and implement plans to maximize sales and profit that meet or exceed goals and objectives by analyzing and measuring business trends.• Ensure compliance with all policies and procedures through regular performance meetings and visits.• Responsible for staffing plan, recruiting, hiring, development and performance of 45 permanent employees, 100 temporary employees and 700 volunteers and College Interns.• Develop and execute plans for all coaching, training, and development, evaluating, and supervising team leaders.• Ensure staffing needs of the store and company are met by maintaining proper hiring standards (such as recruiting, interviewing, and selecting candidates) on a regular basis. Encouraging associates to refer qualified candidates is crucial.• Identify skill gaps and provide appropriate training to the team.• Strategic planning for 3–5 annual capital projects over divisional business units.• Dedicated to meeting the expectations and requirements of internal and external customers; obtain first-hand customer information and uses it for improvements in products and services; acts with customer in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Show less • Responsible for workforce planning, recruiting, hiring, development and performance of 75 permanent employees, 125 temporary employees and 700 nonprofit volunteers and college interns.• Developed and monitored an annual $1.2M payroll plan. Reduced payroll costs each year 7 – 10%.• Responsible for developing employee policy and procedures, wrote Employee Handbook, Training Guides as well as conducted annual training programs.• Oversite of On-boarding/Offboarding and change management functions.• Responsible for all time keeping activities including weekly payroll. Developing and implementing and monitoring master schedule.• Fostered a culture of open-door communication conducive to positive dialog across the division achieving a 90% retention rate.• Introduced a performance review process, creating a consistent communication culture that was adapted by all managers in the division. • Developed job descriptions across 15 categories. Shadowed and interviewed employees to create accurate picture of duties and skills required for each position. Show less

  • Director of Operations, Consumer Products

    Jan 2009 - Jan 2014

  • Personnel/Staffing Manager

    Jan 2005 - Jan 2009
• 

  Main Event Merchandise Group

  Jan 2014 - Jan 2018

  Human Resources/Operations Manager

  • Implement human resources programs by providing human resources services, including talent acquisition functions, staffing, employment processing, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations; completing personnel transactions.• Contract with temporary staffing agencies to build and supplement workforce.• Advise, coach and counsel management and employees in matters of policy.• Develop and implement policies and procedures to ensure compliance in employment practices.• Performance improvement plans, appraisals and annual review process.• Conduct training and development programs and objectives and follow-up evaluations.• Develop and maintain organizational communication to ensure employees have knowledge and resources.• Event planning, build and manage key account relationships develop event programs onsite and online.• Contract development, client presentations: data collection development of pieces key to spec clients’ interests and current client program recaps.• Handles employee relations counseling, outplacement counseling and exit interviews.• Analyze and forecast financials, staffing plans, payroll plans, build and own P&L• Administer compensation program, benefit administration, payroll processing.• Coordinate gathering and sharing of information across functional groups related to planning, purchasing, payroll and, accounting, IT, graphics and client reviews.• Process and project management. Identifying, organizing, motivating, and monitoring, developing structure and procedures to meet specific company goals.• Strategic planning, capital budgeting. Show less

• 

  Indiana Department of Transportation

  Jan 2018 - now

  Oversee and direct Human Resources operations of assigned district managers/teams. Function as a consultant for strategic projects and initiatives by analyzing and recommending solutions to human resource issues. Formulates and implements new solution(s) to achieve goals as set out by internal and external executive management for agency, division, or statewide initiatives.• Advise management on the formulation and administration of plans and policies for human resource activities• Act as internal consultant by analyzing and recommending solutions to human resource issues relating to assigned program or section area• Develop, revise and implement human resource policies and procedures• Prepare and maintain special internal and external reports • Answers non-routine requests for information on policy interpretation• Develop, coordinate and recommend changes for improvement in workflow• Develop method and procedure for compiling and analyzing data• Lead special cross functional teams project focused• Consult with internal and external managers on staffing issues, succession planning, workforce planning, etc.• Partner with others in human resources and operations to ensure best practices and the most efficient customer service is delivered• Assess organizational development needs of operating and business functional units• Lead the design, development and implementation of programs, policies and strategies tailored to meet organizational development needs and program goals• Evaluate strategies and programs to measure the achievement of established goals• Manage and develops strategic compensation analysis and initiatives• Maintain project plans• Establish timelines for project milestones and completion Show less • Provide consultation and guidance to agency executives and local office staff regarding human resources functions/issues (e.g., employee relations, policy and procedures);• Identify potential classification/compensation, reorganization problems and recommends solutions to management.• Develop curriculum, coordinates and/or conducts training on various human resources/management issues/topics.• Review and makes recommendations on agency/division policies, work improvement plans and requests for working test extension.• May coordinate and/or conduct agency new employee orientation.• Keep abreast of new developments, legislative changes and court cases which impact upon areas of work.• Maintain compliance with federal and state regulations concerning employment.• Maintain Human Resource Information System records and compiles reports from database.• Assist in the evaluation of reports, decisions, and results of assigned agency in relation to established goals. • Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of assigned agency and services performed.• Participate in developing agency goals, objectives, and systems. Show less

  • Regional Human Resources Director

    Jan 2021 - now

  • District Human Resources Manager

    Jan 2018 - Jan 2021