Experience

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  Sutherland

  Jan 2020 - Jun 2021

  Customer support associate

  •Analyze and diagnose technical issues reported by customers, ensuring a thorough understanding of the problem.•Providing step-by-step instructions or solutions to resolve technical problems by troubleshooting.•Demonstrate product features and advise on best practices to proactively prevent future issues for customers.•Conduct follow-up activities to verify the successful resolution of technical problems, ensuring customer satisfaction.•Stay informed about product updates, new features and industry trends while adhering to company policies and procedures in delivering top-notch technical support. Mostrar menos

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  Ashok leyland

  Jul 2022 - Sept 2022

  Hr (skill development)

  •Co- ordinated training sessions and workshops, addressing key areas like leadership & communication step-by-step instructions or solutions to resolve technical problems by troubleshooting.•Monitored program effectiveness and provided recommendations for improvements.•Supported on-boarding by providing new employees with relevant training resources.

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  Rockworth international

  Jul 2023 - May 2024

  Sales executive

  •Seek out new sales opportunities through Cold calling, Networking and Social media.•Spearheaded sales efforts in the office furniture industry, successfully driving revenue growth through strategic lead generation, client acquisition, and relationship management.•Delivered consistent sales performance by meeting and exceeding monthly and quarterly sales targets, contributing to the overall growth of the company's market share.•Cultivated and maintained strong, long-term relationships with key decision-makers, providing tailored office furniture solutions that align with client’s unique needs and preferences.•Led comprehensive product presentations and demonstrations, effectively articulating the features, benefits, and value propositions of the full range of office furniture products.•Collaborated cross-functionally with marketing, design, and product teams to develop customized proposals and solutions, ensuring customer satisfaction and repeat business.•Utilized advanced knowledge of industry trends, product offerings, and competitor landscapes to provide consultative sales support and position Rockworth as a market leader.•Produced regular sales reports, forecasts, and performance analyses for senior management, contributing to strategic decision-making and business planning.•Provided post-sale support, addressing client concerns and ensuring seamless delivery and installation, thereby ensuring a high level of customer retention. Mostrar menos

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  Prinova

  Jan 2024 - now

  Sales executive

  •Managed and expanded sales across the entire Karnataka region, driving revenue growth by identifying and securing new business opportunities in key markets.•Developed and implemented regional sales strategies, consistently achieving and exceeding sales targets while ensuring alignment with overall company objectives.•Cultivated and maintained strong relationships with key clients, offering tailored label solutions to meet the unique needs of diverse industries, including retail, packaging, and logistics.•Collaborated with internal teams, including production and design, to ensure timely and accurate delivery of customized label products, maintaining high customer satisfaction levels.•Conducted market research and competitive analysis to identify emerging trends and growth opportunities within the region, adapting strategies to capitalize on market shifts.•Negotiated pricing and contract terms, ensuring profitable deals while maintaining competitive pricing structures within the region.•Tracked regional sales metrics and provided actionable insights to improve performance, continuously refining strategies for greater efficiency and impact. Mostrar menos