Experience

• 

  Evry

  May 2018 - Jul 2018

  Internship trainee
• 

  Cleartax india

  Jan 2020 - Jul 2020

  Intern

  Used the CRM system to record notes from each call with customers which aided in improving customer service for future calls & emails with similar issues/questions. Working closely with internal teams and external partners to deep dive on a customer request or Issue to provider resolution within SLA. Edifying clients on current product releases and updates

• 

  Cognizant

  Aug 2020 - Oct 2021

  Engineer trainee

  First level troubleshooting for network, Desktop,Mobile and other device related issuesLiase with IT couleagues within Identity and asset management ,Security and other bussiness units as required.Collaborated with all team members to optimize customer relationship management database for high volume Infrastructure firm.Working Collectively on Active Directory, Windows 10 ,O365 ,MFA issuesDeveloped and maintained Technical documentation knowledge base for desktop hardware and software applications. Show less

• 

  Avaso technology solutions

  Nov 2021 - Sept 2022

  Service analyst

  Direct weekely calls with clients and updating them on latest updates on the tickets being worked onProvide first level support to field engineers in installing network devicesPerform in 24/7 environment in shift roaster with global clients and onsite engineers.Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems.Ensure the service request and all prerequisite checks are followed diligently.Providing 24/7 support to PMO and service delivery team for completing the ongoing tasks with help of site engineers. Show less

• 

  Logic erp

  Feb 2023 - May 2024

  Technical support engineer
• 

  Tietoevry

  May 2024 - now

  Service specialist