
Ruth Terrones
Senior Customer Service Representative

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About me
Global Demand Planner - Value @ Liberated Brands
Education

The Art Institute of California-Inland Empire
-Bachelor of Science (B.S.) General Sales, Merchandising and Related Marketing OperationsActivities and Societies: Alpha Beta Gamma member, 1st Place “Best of Show” Portfolio Show
Experience

FRSport
Jan 2014 - Jan 2015Senior Customer Service Representative- Utilized SAP ERP software to efficiently manage and process sales quotes, sales orders, purchase orders, deliveries, and invoices, improving order accuracy and reducing processing time by 15%.- Collected and analyzed data from product seminars such as the Alpinestars meeting, distributing key product information to employees, which enhanced soft goods product knowledge and supported a 10% increase in customer satisfaction scores.

Leon Max Inc
Jan 2015 - Jun 2015Sales Assistant- Value Temp- Created and distributed over 10 line sheets per season, each featuring 60+ SKUs, ensuring development-stage readiness for internal teams, the VP, and key retail partners, including Nordstrom Rack, Saks Off 5th, Neiman Marcus Last Call, Marmaxx, Ross, and various international customers.- Collaborated with the VP in meetings to align target wholesale costs and retail pricing, directly contributing to strategic pricing decisions and margin optimization.

HASHIRIYA
Jun 2015 - Aug 2018Production Coordinator- Forged strong vendor relationships with key brands such as Cusco, Bride, Vertex, and OS Giken by scheduling weekly WIP meetings, which resulted in a 10% increase in monthly revenue targets.- Revised the company’s delivery strategy by implementing a dropship process, significantly reducing delivery costs and increasing overall revenue.- Managed purchase orders, handled invoices, and addressed dropship and customer/vendor order issues, ensuring seamless operations and improving order fulfillment accuracy. Show less

Liberated Brands
Aug 2018 - now- Developed and owned the roadmap process for the Value product line across Volcom, Billabong, and RVCA starting in Q1 2025, driving strategic SKU rationalization that achieved a 19% YoY SKU efficiency improvement while maintaining annual profit growth targets.- Re-calibrated the OBD log by utilizing Excel formula tools to streamline the assessment of an average of 500 SKUs (by Brand/Season) that meet Style and Color MOQ (Minimum Order Quantity) vendor requirements, resulting in a 32% drop rate in Q3 2025 to avoid overstocked products and enabling cross-functional collaboration with Sales and Merchandise and Development (M&D) teams to refine demand assumptions.- Decision-ready data is prepared for executive buy approval by aligning the sales plan with the end-of-season finalized invoice and future seasonal booked Net Wholesale, projecting the final go-get at cost, which has guided executives and investors in quick decision-making. Show less - Managed the Printable Apparels Division, overseeing the full lifecycle from blank projections to product delivery.- Collaborated closely with the VP to manage blank demand forecasts for H2 2023. - Developed and implemented a Blank Pull Request log, streamlining inventory management and reducing the time spent pulling blanks. - Cultivated strong relationships with printing and sourcing vendors, maintaining daily communications and providing weekly WIP (Work In Progress) reports to ensure on-time product delivery.- Issued and received Blank Purchase Orders and coordinated Final Product Purchase Orders with Production Assistant to ensure accurate blank balances in the Full Circle ERP software. Show less
Global Demand Planner - Value
Nov 2022 - nowProduction Manager
Aug 2018 - Jan 2023
Licenses & Certifications
- View certificate

Microsoft Power BI Desktop for Business Intelligence
UdemyOct 2024 - View certificate

Microsoft Power BI - Up & Running with Power BI Service
UdemyFeb 2025
Languages
- spSpanish
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