Ruth Terrones

Ruth Terrones

Senior Customer Service Representative

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  • Timeline

  • About me

    Global Demand Planner - Value @ Liberated Brands

  • Education

    • The Art Institute of California-Inland Empire

      -
      Bachelor of Science (B.S.) General Sales, Merchandising and Related Marketing Operations

      Activities and Societies: Alpha Beta Gamma member, 1st Place “Best of Show” Portfolio Show

  • Experience

    • FRSport

      Jan 2014 - Jan 2015
      Senior Customer Service Representative

      - Utilized SAP ERP software to efficiently manage and process sales quotes, sales orders, purchase orders, deliveries, and invoices, improving order accuracy and reducing processing time by 15%.- Collected and analyzed data from product seminars such as the Alpinestars meeting, distributing key product information to employees, which enhanced soft goods product knowledge and supported a 10% increase in customer satisfaction scores.

    • Leon Max Inc

      Jan 2015 - Jun 2015
      Sales Assistant- Value Temp

      - Created and distributed over 10 line sheets per season, each featuring 60+ SKUs, ensuring development-stage readiness for internal teams, the VP, and key retail partners, including Nordstrom Rack, Saks Off 5th, Neiman Marcus Last Call, Marmaxx, Ross, and various international customers.- Collaborated with the VP in meetings to align target wholesale costs and retail pricing, directly contributing to strategic pricing decisions and margin optimization.

    • HASHIRIYA

      Jun 2015 - Aug 2018
      Production Coordinator

      - Forged strong vendor relationships with key brands such as Cusco, Bride, Vertex, and OS Giken by scheduling weekly WIP meetings, which resulted in a 10% increase in monthly revenue targets.- Revised the company’s delivery strategy by implementing a dropship process, significantly reducing delivery costs and increasing overall revenue.- Managed purchase orders, handled invoices, and addressed dropship and customer/vendor order issues, ensuring seamless operations and improving order fulfillment accuracy. Show less

    • Liberated Brands

      Aug 2018 - now

      - Developed and owned the roadmap process for the Value product line across Volcom, Billabong, and RVCA starting in Q1 2025, driving strategic SKU rationalization that achieved a 19% YoY SKU efficiency improvement while maintaining annual profit growth targets.- Re-calibrated the OBD log by utilizing Excel formula tools to streamline the assessment of an average of 500 SKUs (by Brand/Season) that meet Style and Color MOQ (Minimum Order Quantity) vendor requirements, resulting in a 32% drop rate in Q3 2025 to avoid overstocked products and enabling cross-functional collaboration with Sales and Merchandise and Development (M&D) teams to refine demand assumptions.- Decision-ready data is prepared for executive buy approval by aligning the sales plan with the end-of-season finalized invoice and future seasonal booked Net Wholesale, projecting the final go-get at cost, which has guided executives and investors in quick decision-making. Show less - Managed the Printable Apparels Division, overseeing the full lifecycle from blank projections to product delivery.- Collaborated closely with the VP to manage blank demand forecasts for H2 2023. - Developed and implemented a Blank Pull Request log, streamlining inventory management and reducing the time spent pulling blanks. - Cultivated strong relationships with printing and sourcing vendors, maintaining daily communications and providing weekly WIP (Work In Progress) reports to ensure on-time product delivery.- Issued and received Blank Purchase Orders and coordinated Final Product Purchase Orders with Production Assistant to ensure accurate blank balances in the Full Circle ERP software. Show less

      • Global Demand Planner - Value

        Nov 2022 - now
      • Production Manager

        Aug 2018 - Jan 2023
  • Licenses & Certifications