Joel Ramirez

Experience

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  Teleperformance

  Jan 2010 - Jan 2010

  Operator

  I managed inbound calls to ensure effective and timely resolution of customer issues, mainly from FedEx Clients. I ensured compliance with set standards of customer service when conversing with said clients. I assisted customers in resolving issues with purchased products or services, and provided general information, while escalating complex issues to more experienced call center operators for proper resolution.

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  Staffmark

  Oct 2012 - Jan 2013

  Material Handler

  Unloaded inbound shipments safely and moved product to storage locations. Efficiently stacking and storing the merchandise in the appropriate area, sometimes modifying products to make it more relevant by manufacture's request, and overseeing said procedures. In addition, I pulled and prepared products for shipment, ensuring the exact number, and type of product is loaded & shipped. Perform "picking of product" duties in an efficient manner that meet customer service and company standards.

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  APL Logistics

  Oct 2012 - Jan 2013

  Parcel

  I verified parcel information, wrapped, inspected, and weighted packages, and added postage to parcel packages to prepare products for shipping. I inspected wrapping of pallets and outgoing shipments in conformance to company standards and postal regulations.

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  RR Donnelley

  Jan 2013 - Jul 2013

  Material Handler

  Ensured the movement, storage, control and protection of materials, and products throughout the process of manufacturing and distribution, Making sure the merchandise is fully stacked in order on pallets to prepare for shipment in a way that complies with company and safety policies.

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  Walmart

  Aug 2013 - Jan 2015

  Walmart Stock Associate

  Primary job duties included loading and unloading shipments, organizing backroom spaces, preparing merchandise, constructing displays, and stocking shelves for sales floor. Lifting heavy objects and operating heavy machinery such as forklifts.

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  Amazon Fullfilment Center

  Oct 2016 - Nov 2017

  Fulfillment Associate

  I was responsible for accurately processing various products and systems in a manner that met company's standards for safety, security, and productivity. Picked customer orders on all levels of a multi-level mezzanine, sort, pack, shipped customer orders, and troubleshoot problems to resolution. Checked product on inbound / outbound to ensure that items and quantities are correct and that there is no damage. Monitored thru-put, production and communicated status and updates to management team. Other positions I performed while in the company were pick/pack orders, and receive/stow products, always assisting in cycle counts and physical inventories. Show less

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  FedEx Ground

  Nov 2017 - Dec 2017

  Package Handler

  Activities included helping with warehouse operations and performing entry level warehouse and dock-related tasks, loading and unloading trucks, shipping and receiving, moving, handling and tracking packages. I assisted other areas and positions such as Palletizer, Scan Weigh and Key (SWAK), Quality Assurance (QA), Facer, Switcher, etc. Always helping with transportation and distribution operations.

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  Valley View School District 365U

  Mar 2018 - Jun 2022

  I configured and deployed new technology systems and software, performed AV setups, while also maintaining an accurate inventory of all the equipment and software as well as attending to recycle equipment in AD and the Follet management system. I had actively engaged in many projects in a team environment. I also oversaw and coordinated teams while working on multiple activities.I supported the integration and installation of multiple devices within our buildings. I administered and enforced the district's technology policies regarding equipment and data like COPPA & SOPPA. Moreover, I procured and communicated with vendors to provide cost and purchase information on needed items for the district and to repair/replace non-functioning technology. I supported users by diagnosing issues and explaining the functionality of certain programs as well by answering any questions users have, in-person, phone, and via our ticketing system- Trackit! I also created and reviewed documentation for users. It was my responsibility to help and communicate with other departments inside my district to resolve issues that arise in an efficient timely manner and deliver help to networking, directors, instructional, and computing staff with their tasks and projects. Show less

  • Technical Support Specialist

    Apr 2019 - Jun 2022

  • Information Technology Staff

    Mar 2018 - Apr 2019
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  DoorDash

  Mar 2021 - Feb 2022

  Food Delivery Driver

  As a delivery person for DoorDash I took multiple orders from a central dispatch system, and ensured that they were fulfilled in a timely and accurate manner confirming that they are delivered to the right addresses. Always checking and verifying work orders, constantly driving to and from restaurants and businesses in a safe and responsive manner. Making sure my vehicle is cleaned and maintained on a regular basis as to not fail or have productivity diminished.

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  Amazon

  Sept 2021 - Nov 2021

  Sortation Associate

  I processed VAS, sorting, scanning, and stacking packages/inventory on pallets, I moved packages from pallets to assigned locations, and I inspected packaging for defects and damages, I followed company's safety guidelines, while keeping the warehouse clean and organized. Always helping to get customer orders ready for delivery. I am also responsible for operating carts, hand trucks, dollies, and other moving equipment to move large quantities of merchandise.

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  Google

  Jul 2022 - now

  Technical Operations Engineer

  I consistently provide world class support to hundreds of Googlers globally.I achieve timely and high-quality IT support when resolving, Mac, Windows, Linux, ChromeOS, Accounts, Tiered Access, Mobile, Networking, Encryption, Software, and hardware issues. I do this by understanding all systems within the company, communicating with the necessary teams and creating/updating documentation, and without fail, I always show leadership by owing the issue at hand up until resolution.Additionally, I participate in projects and education work to improve my knowledge in all related areas with the objective of improving my efficiency when supporting all Googlers. I currently manage a all tech related issues via a ticking system with over 500 active queues, I also oversee issues in real-time via chats, phones and in person with awareness of any wide spread problems that may arise in order to prevent further loss of productivity at Google. A very important part of my duties is to collect and analyze data in order to plan, structure and implement ideas and projects that may facilitate the quality of support my team provides day to day.Other than my technical obligations I participate in multiple social events in order to continuously improve the connection with my peers and colleagues. No matter the situation, I am always ready to be part of the solution. Show less

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  Vidabyte

  Jul 2023 - now

  Chief Executive Officer

  The goal is to serve, educate and empower people in Latin America with the knowledge and skills needed to use technologies effectively and responsibly, while also promoting a balanced approach that enhances their quality of life through educational media.