Deep Enrich
Raanee Smith
100 followers
Philadelphia, Pennsylvania, United States
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About me
Just your friendly neighborhood IT tech l Nerd at Heart
Education
Sam Houston State University
2021 - 2024Bachelor of Applied Science - BASc Computer Science 3.5Activities and Societies: Division 1 Women’s Basketball
Experience
Sam Houston State University
Jun 2023 - Aug 2024Conducted research on cybersecurity frameworks (DFARS, NIST 800-171) to support curriculum development.Created notes and reports to enhance CMMC training resources. Delivered Tier 1 technical support to faculty, staff, and students, managing and resolving high-volume requests.Utilized Cherwell software for tracking incidents and maintaining accurate request records.
RAMPS Student Worker
Jul 2024 - Aug 2024Information Technology Service Desk
Jun 2023 - Jul 2024
Pennsylvania Democratic Party
Oct 2024 - Nov 2024Information Technology AssociateProvide technical support to Democratic National Committee and state party staff, resolving complex issues on macOS and iOS devices.Manage onboarding for new hires and lead system access setup.Use tools such as JAMF for device inventory, Google Workspace for user accounts, and Okta Verify for multi-factor authentication.Maintain technical documentation and audit logs to ensure data integrity and accuracy.
Licenses & Certifications
- View certificate
CompTIA A+
CompTIADec 2024
- View certificate
Cybersecurity Awareness: Cloud Security
LinkedInMay 2024 - View certificate
Computer Components and Peripherals for IT Technicians
LinkedInJun 2023 - View certificate
IT and Cybersecurity Risk Management Essential Training
LinkedInJun 2023 - View certificate
Communicating through Disagreement
LinkedInMay 2024 CompTIA Network+
CompTIAMay 2025
Honors & Awards
- Awarded to Raanee SmithWomen's Basketball Scholarship - Jun 2021
- Awarded to Raanee SmithWomen's Basketball Scholarship University of Colorado - Boulder Jun 2019
Volunteer Experience
Retails Volunteer
Issued by SAAFE House on Apr 2023
Associated with Raanee Smith
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