Fazil Kv

Experience

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  Alhind Builders

  Aug 2010 - Apr 2012

  Customer Relations Officer
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  Aster DM Healthcare

  Apr 2013 - Mar 2015

  Customer Service Executive

  • Patient Registration, Appointment Booking and Package Promotion, Problem Solving and Patient Relations.• Handled challenging situations at work place to enhance customer service.• Was responsible for the training of staff on the product and service knowledge.• Analytical and Problem Solving.• Dealing with insurance companies regarding claims.• Preparation & Interpretation of the Daily Collection Reports using Ms Office.• Billing. Handling Cash Related Transactions.• Doctors Schedule Preparation and Patient Information and Assistance etc.• Taking verbal approvals from the Insurance companies for the outpatient treatments.• Expert advice provided to internal and external clients on various insurance companies addressed and managed.• Helping the disallowance team for resubmission and recovery.• Coordinating with Insurance companies for smooth flow of functions.• Managing all Insurance Operations –Approvals, Dispatch, Disallowance, and Reconciliation on time Show less

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  Mediclinic

  Apr 2015 - Sept 2020

  Patient Administrator cum Finance Officer

  • Generate & rectify errors in invoices, receipts and refunds.• Efficient coordination with in Inter department / Intra Department.• Complaint handling & escalating in case of further needs.• Provide necessary information and justification to insurance companies.• Assistance for immediate insurance approvals & direct claims.• Prepare cashier report & audit credit summary.• Prepare daily patient reports and no-show reports.• Create and maintain liaison with insurance companies to inquire about payable or paid claims.• Analyse and interpret patient account data and facilitate payments.• Perform crisis intervention duties with a view to facilitate resolutions.• Supervision and training of new staff, especially in billing and insurance.• Suggest improvements to present hospital systems to make the system more workable.• Maintain relations with all clinic staff to ensure adequate provision of quality patient service and guest relations.• Assembles and complies fairly complex and confidential information or data and describes contents in a written report.• Ensures a safe environment of care for all patients, families and guests.• Supports accreditation planning and preparation efforts for the achievement of the goals of clinic. Show less

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  Priya Group of Companies

  Oct 2020 - now

  Own Business