Fatima Ribeiro

Experience

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  Hotel Frantour Suffren et Hotel da Praia Norte - Seasons

  Jan 1986 - Jan 1988

  Réceptionist
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  Hotel de Calais - (now Mansart) Paris - 42 chambres - 3*

  Jan 1989 - Jan 1990

  Réception Manager
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  Hotel da Praia Norte - 92 chambres - 3* - Peniche,

  Jan 1991 - Jan 1994

  Shift Manager
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  South Way Lingerie

  Jan 1994 - Jan 1997

  Operations Manager
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  Hôtel Saphir International

  Jan 1997 - Jan 1998

  Hotel Manager
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  Hôtel de Vendôme

  Jan 1998 - Jan 1999

  Reception Manager

  30 rooms – 5*– 10 persons in my teamOpening of the HotelReception desk, porter and concierge service – Pilot the unification of the services – Optimize schedules and tasks – Training and assessment of the team members

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  "Un Jour"

  Jan 2002 - Jan 2004

  Associate Founder
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  Groupe Tonic Hotel

  Jan 2007 - Oct 2015

   - Improved turnover by +50% in four years with internet distribution and direct selling policies. - Devised methods to improve business performance and providing guidance to all departments by continuously evaluate quality, by conceiving detailed job descriptions. - Enhanced quality of service by training staff in new procedures, positioning the customer in the center of all preoccupations (improvement of our Trip advisor rating). - Established the internet distribution of the property - Contracting and pricing.  - Piloted the migration to a new PMS, installed new management tools for F&B and a new booking engine, and a Channel Manager. Sourced partners, did settings, mappings, and training of teams: improved the customer digital journey. - Integrated the e-reputation treatment with the LoungeUp e-conciergerie personal application and the CRM Software Qualitellis : configuration and team training.  - Ensured seamless integration to the Hotel du Globe at St Germain des Prés – 14 #- 1 star, bought in 2012, by tactfully negotiating the migration for processes. Preparation of closure for remodelling in December 2013. - Opening of the Tonic Hotel Saint-Germain 13# - 3 stars - (formerly Hotel du Globe) in August 2014: prepared security and technical commissions, as well as transition to 3 stars norms. Structured online commercialisation descriptions, pricing policies, and internal processes prior to the pre-opening. - Joint management of the Auberge du Cheval Blanc in Jossigny – 21 # - 2 restaurants – 18 employees, during the first phase of remodeling in 2007. Transitioned the property from one to three stars (in 2008) by all aspects of directing revenue, operational and general management services, supervised the first stage of renovation work (remaining open to the public) and all legal commissions. Show less  - Created & piloted centralized Yield-Management for the group, led deployment of digital tools new applications, systems software, and enhancements to existing applications throughout the enterprise, designed and apply individual "direct booking" pricing strategies, improved operational efficiency by organising all procedures in upstream, revitalised and centralised selling processes with appropriate policies throughout eight years – 2007-2015, of economics, technical, and behavioural mutations of hospitality practises, contracted right partners, negotiated terms, and operational plans in line with company’s mission. Managed and updated the daily pricing - Upheld the optimal functional integrity of group’s 5 internet sites from conception to launch & updates. Show less

  • HOTEL MANAGER

    Feb 2004 - Oct 2015

  • Transverse projects management

    Jan 2007 - Jan 2015
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  Hotel Easy Opener

  Apr 2017 - now

  Spécialiste en Gestion Hotelière

  Binh An Village - Boutique Hôtel & Restaurant – 1 restaurant - 30 personnesRationaliser l’organisation d’un magnifique resort idéalement placé et le remettre sur la pente du succès avant d’importants travaux de transformation- Évaluation des services et des ressources (Hébergement, F&B et Administration) : analyse, observation, entretiens individuels et rencontres fournisseurs, inspections des locaux- Analyse de la concurrence et de l’offre globale locale : collectes d’informations et visites terrain- Réorganisation des locaux : Création d’un espace d’Accueil dédié, création de l’itinéraire client à l’intérieur du resort, recommandations au service Houskeeping- Préparation d’un plan de restructuration de l’établissement : Relations commerciales, refonte des plannings, redistribution des rôles, réorganisation des brigades cuisine, refonte des Cartes du restaurant …- Conseil et accompagnement dans le choix des outils de gestion adaptés Show less

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  Fatima Ribeiro - Un atout pour votre entreprise

  May 2018 - now

  AN ASSET FOR YOUR FIRM - Your Personal Assistant
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  Hotel Opera Frochot ***

  May 2018 - Sept 2019

  Hotel Manager

  Restructuring of the front and back office: * - Redefined booking and hospitality procedures: prioritizing direct bookings, introducing new booking registration rules based on importance of kardex. * - Optimized inventory management: redefined control and purchasing guidelines (introducing bi-weekly inventories, negotiating prices, selecting new products).* - Renegotiated and monitored distribution contracts and rules.: lower commission rates (22 to 20% for one; 25 to 22% for another), obtaining Vcard settlements (debtor balance reduced by more than 70%). * - Guaranteed revenue growth in the year 2018-2019 + decreased 15% of commission volumes Show less

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  RIDE Surf Resort & Spa

  Nov 2019 - Jul 2020

  General Manager

  Mission of Redefinition of the Property• Staff rearrangement • Recasting of procedures • Migrating to New PMS , to New POS • Restructuring of the restaurant organization – • Staff/HACCP/Carte • Website Redesign – • Distribution Remodeling.Covid-19 – Closure of the property, preparation, and management of the local Lay-Off, Prospecting and signing of new covid-compatible suppliers, prepare and operate the re-opening with Operational Contingency Plan and Clean and Safe activated. Show less