Bhupender S.

Experience

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  Accretive helath

  Jun 2014 - Jul 2016

  IT Support Technician

  Managed the creation, update, and oversight of tickets within the fault logging system, ensuring efficient issue tracking and resolution.•Provided day-to-day support to users, addressing network connectivity issues swiftly to minimize downtime.•Oversaw the setup and management of the Local Area Network (LAN), ensuring high-performance network functionality and consistent connectivity.•Compiled and analyzed network utilization reports for management review, offering insights for potential improvements. Show less

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  Green tree supermarket

  Oct 2017 - Feb 2019

  Sales Representative

  A Sales Representative meets and communicates with customers to recommend products or services and persuades customers to buy them. Regular task to Present, promote, and sell products services, Perform cost-benefit analyses of existing and potential customers. Coordinate sales efforts with team members and other departments.

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  Fortray Global Service Limited

  Jul 2021 - Sept 2023

  IT Support Technician

  Installing and configuring client computer systems.Responding to client IT support requests.Meeting with clients to diagnose software, networking, or hardware issues.Providing technical support on-site or via remote-access systems.Offering solutions that meet the needs of the client.Repairing hardware malfunctions, software issues, and networking problems.Maintaining good client relations.Tracking and managing work records.

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  Dmg media

  Sept 2023 - now

  End user technology analyst

  Provided technical support to end-users for software, hardware, and network issues•Installed and configured computer systems, software, and peripherals•Troubleshot system and network problems to identify and resolve issues promptly•Managed IT inventory and procurement processes•Expert in managing Windows server support/administration, including setting up new users, managing access rights and passwords, and performing software and hardware troubleshooting.Diagnose and solve complex technical issues related to software productsAligning to ITIL methodology, providing an efficient and customer focused Helpdesk/Service Desk to the business. Show less