Jake Keller

Experience

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  Citi

  Jun 2007 - Jun 2009

  Customer Service in Collections

  Negotiated payment plans to resolve delinquencies with cardholders. Helped clients avoid credit damage/bankruptcy. Educated clients on how to rebuild their credit and maintain a healthy credit score. Used a computerized system for information gathering and tracking.• Conducted testing for the implementation of new software to ensure a smooth transition.• Volunteered in a recruitment program that educated more than 40 individuals about the benefits of working for Citigroup.

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  Walmart

  Aug 2010 - Dec 2010

  Inventory Control Specialist

  Stocked inventory using a computerized system to maintain an accurate count of product. Tracked defective pieces of inventory in order to maintain and improve quality control. Unloaded and sorted incoming inventory that was received daily. Operated machinery common to a warehouse.• Ensured the store had a maximum stock available to customers by assisting other teams in stocking inventory.• Increased the safety of customers and employees during the Black Friday sale by providing crowd control. Show less

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  US Army

  Nov 2014 - Feb 2017

  Performs and supervises maintenance on ground surveillance radars, associated equipment and meteorological equipment. Troubleshoot assemblies, subassemblies, and circuit elements with test equipment. Repairs, removes, and/or replaces defective components and parts. Inspects, tests, and adjusts system components and test equipment to ensure compliance with specifications. Prepares and maintains equipment logs, modification and utilization records, and calibration data cards.• Coordinated the technical inspection and turn-in of three RADAR systems valuing $3.9 million.• Led the maintenance of three RADAR systems in a two-month joint operation with US Border Patrol with no more than 24 hours of total RADAR down time.• Cross trained in multiple different job positions that led to being 100% current on all scheduled maintenance for more than 50 vehicles and generators. Show less Tests and adjusts components to tolerances and determines shortcomings in electronic assemblies, subassemblies, modules and circuit elements. Isolates malfunctions using maintenance diagnostic software, unit self test and built in test equipment. Repairs unserviceable items. Operates and maintains test equipment. Performs quality control measures. Completes maintenance and supply forms. Provides technical assistance to supported units.• Repaired a component rather than replacing it saving the unit $600,000.• Assisted the incoming unit in standing up equipment allowing for mission change over ahead of schedule.• Deployed with no prior experience on PATRIOT Missile System. Volunteered for site calls and read technical manuals until proficient allowing the addition of another maintenance team. Show less

  • Radar Technician

    Feb 2011 - Feb 2017

  • PATRIOT Missile System Repairer

    Nov 2014 - Oct 2015
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  RACO Industries

  Dec 2017 - Mar 2018

  Shipping and Receiving Associate

  Receive incoming inventoryPrepare orders for shipmentOperate UPS and FedEx software to process outgoing shipmentsParticipate in physical inventory of stock at determined intervalsContact customers for order pick-ups and ensure customer satisfaction upon delivery

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  KLH Engineers

  Aug 2018 - Jan 2019

  Electrical Engineering CO-OP

  • Designed construction drawings for at least 12 different clients. • Coordinated with local utility companies and manufacturers to ensure client’s needs were met. • Became proficient in the use of Revit for coordinated 3D models used by architects and construction contractors. • Shadowed survey of existing space for the purpose of designing a remodel. • Worked closely with Professional Engineers to advance my knowledge of electrical systems.

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  KLH Engineers

  May 2019 - Aug 2019

  Electrical Engineering CO-OP

  • Acted as the Lead Electrical Engineer for over 60 projects for an individual client.• Updated processes to reduce design time by 2 hours on each project for a client.• Supported subject matter experts in creating training documents on various topics such as arc flash, transformers, and energy codes.

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  Hamilton Company

  Jan 2021 - May 2022

  Field Service Engineer

  Responsible for on-site installation, maintaining and repairing of automated pipetting laboratory instruments. Follow laboratory safety practices as defined customer or company policy.• Maintained 75 automated laboratory instruments in a service territory spanning roughly 400 miles.• Provided 24 hour on-call emergency troubleshooting to customers that required immediate assistance.• Controlled and managed supply of on-hand inventory, tools, and highly calibrated equipment valued up to $250,000+.• Responsible for scheduling and prioritizing required service for all customers in assigned territory. Show less

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  KLH Engineers

  May 2022 - now

  Lead Associate Electrical Engineer

  Responsible for the sizing of equipment like transformers, cables, and circuit breakers. Designing the emplacement of power distribution equipment for the designated space. Preparation of drawings showing the design of the electrical system. Preparation of specifications and tenders for electrical equipment.