Benjamin Perez

Experience

• 

  Subway

  Sept 2007 - Nov 2013

  Shift leader

  I started as a sandwich artist and worked my way up to being a shift leader. My tasks involved food prep, customer service, money handling, opening and closing the store and training new hires.

• 

  GameStop

  Sept 2011 - Apr 2015

  Assistant Manager

  My job duties included managing and training employees, money management, making sure the store and individuals were meeting their goals, recording inventory, maintaining store cleanliness and making sure marketing was up to date.

• 

  Dealertrack

  Apr 2015 - May 2019

  Technical Client Service Representative

  Job duties include but are not limited to:• Communicating with clients via phone and email• Logging and keeping track of cases still pending resolution using Salesforce and other programs• Troubleshooting computer software and hardware• Collaborate with other team members and departments to seek resolution to client’s requests• Answer policy and procedural questions while utilizing DMV resources via phone and email• Provide excellent customer service

• 

  Bluebeam, Inc.

  May 2019 - now

  Technical Support Representative