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Dwayne Lewis

Dwayne Lewis

Customer Service Representative

Followers of Dwayne Lewis212 followers
location of Dwayne LewisDallas-Fort Worth Metroplex

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  • Timeline

  • About me

    UI Software Engineer at Cisco

  • Education

    • Nassau Community College

      2008 - 2012
      Associate in Applied Science (A.A.S.) degree Information Technology- Web Programming

      This program leads to the Associate in Applied Science (A.A.S.) degree and is designed for those who intend to seek immediate employment in Information Technology. The program includes foundation in general education courses (for example, social sciences, humanities, and electives) plus the business and mathematics courses necessary to augment the extensive computer courses. By judicious use of electives along with active advisement from departmental faculty, students can tailor the degree… Show more This program leads to the Associate in Applied Science (A.A.S.) degree and is designed for those who intend to seek immediate employment in Information Technology. The program includes foundation in general education courses (for example, social sciences, humanities, and electives) plus the business and mathematics courses necessary to augment the extensive computer courses. By judicious use of electives along with active advisement from departmental faculty, students can tailor the degree program to meet their individual needs and industry requirements for a particular area of Information Technology. Topics included for study are object-oriented programming, web programming, relational database management and development, Visual Basic .NET programming, and Windows Server and Linux Administration. Some students transfer to baccalaureate degree programs in Information Technology or related areas. Show less

    • Farmingdale State College

      2013 - 2015
      Bachelor of Science Degree Computer Programming and Information Systems

      Programmers convert project specifications, addressing problem statements and procedures, into detailed coding in a computer language. They will also develop and write computer programs to store and retrieve documents, data and information.

  • Experience

    • Cablevision

      Jan 2014 - Aug 2015
      Customer Service Representative

      Troubleshoot calls from Optimum TV customers who are using the supported software/hardware. Assisted customers with billing questions and concerns.Worked in a fast paced and ever-changing environment.Provided the highest quality customer service while guiding and educating customers through established troubleshooting procedures.

    • Altice USA

      Aug 2015 - Dec 2017
      Technical Support Representative

      Troubleshoot calls from Optimum Online and Optimum Voice customers who are using the supported software/hardware. Provides the highest quality customer service while guiding and educating customers through established troubleshooting procedures.Utilizes contact center applications such as Genesys, DART, Uconnex and Intelligent Troubleshooter.Working in a fast paced and ever-changing environment.

    • Outings & Adventures

      Mar 2017 - Aug 2017
      Senior Web Developer

      Maintain and build out of website: posting gathered content and imagery from complimentary travel companies (using WordPress template)Update site plug-ins, research and install plug-ins and widgetsResearch forums, alter website code and correspond with WordPress Theme developer for new innovations to enhance end user experience and for troubleshootingEmail campaign management: build subscriber database, gather emails and upload to database, send email campaigns (using Mail Chimp and comma-delimited data format)Interviewed new candidates and led team meetingsWorking experience with WordPress, HTML, CSS Show less

    • Revature

      Dec 2017 - Mar 2018
      Software Developer

      Worked in Agile Scrum methodology and delivered accepted functionality in each sprintUtilized Ajax to call upon Google API for login to the websiteUsed T-SQL to query the data from the SQL databaseDeploy to Azure App Services to show website on the internetDesigned the user interface using HTML5, CSS3, and BootstrapExtensive experience with C#, T-SQL, HTML5, CSS3, JavaScript, AngularJS – Angular 5, ASP.NET Web API

    • Infosys

      Apr 2018 - Mar 2020
      Associate

      Diagnose and resolved complex application related issues.Utilized SQL query to update, delete and read from Microsoft SQL DatabaseMaintaining and updating technical documents and proceduresExtraordinary customer service and relationship management experienceAssist in maintenance plans and upgrading schedules for specific organizational systems

    • WebTPA

      Mar 2020 - Apr 2021
      Software Engineer

    • Cisco

      May 2021 - now
      Software Engineer

  • Licenses & Certifications