Ashwin Deshmukh

Experience

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  BT (through Infosys)

  Nov 2004 - May 2009

  Headed 60+ member team for BT’s fixed-line voice and data service assurance applications for wholesale, retail and enterprise customers. Orchestrated delivery of 100+ features/epics per quarterly release. Accelerated fulfilment of complex features using Test-Driven Development (TDD) with near-zero defects. Created feedback loop for business & operations to work with development team for ongoing optimisation.Achievements: - Saved GBP 1M in technician visits by improving diagnosis for high volume-high impact fixed-line faults.- Reduced deployment outage from 8 hours to 4 hours leveraging an in-house, custom CI/CD pipeline.- Recognised by BT CIO for 2% improvement in right-first-time diagnosis of wireline faults. Show less Transformed BT’s legacy assurance applications into state-of-the-art knowledge-based diagnostic tools. Elicited and prioritised digital transformation requirements in collaboration with business sponsors. Performed gap-analysis between as-is and to-be applications translating them into functional specifications. Defined a solution to utilise historic results and amplify the diagnostic capability of novel assurance tool.Achievements:- Alleviated risk of penalty for service level violations by boosting diagnostic accuracy from 60% to 95%.- Consistent zero-defect delivery as ScrumMaster for a 10-member cross-functional team.- Received Infosys Extra Mile Award for Innovative Solution & Pursuit of Excellence. Show less

  • Delivery & Operations Lead

    Aug 2006 - May 2009

  • Business Analyst

    Nov 2004 - Aug 2006
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  Telstra (through Infosys)

  Jul 2009 - Mar 2014

  Project & Program Manager

  Directed 80+ member virtual team for strategic transformation of business-critical Activation Management (AM) application suite. Balanced resource allocation to bridge any gap in skills with relevant training. Solicited client feedback for effective tracking and resolution of risks, issues and dependencies. Initiated a 360-degree feedback process to gauge and improve team satisfaction, well-being & performance. Set up account-wide knowledge repository of insights and learning from the transformation journey.Achievements:- Achieved 50% cost reduction over 18 months through functional automation, system rationalisation and adoption of Agile & DevOps best practices.- Accelerated migration of 11M services from legacy systems to strategic AM platform over 12 months.- Championed initiatives for faster provisioning and troubleshooting to generate annual savings of AUD 500K in sales & support costs and 1-point improvement in Net Promoter Score (NPS).- Automated the remediation of activation fallouts through root cause analysis and resolution to achieve 99.97% right-first-time activation.- Awarded ‘Most Outstanding Team’ at Telstra and ‘Platina Team’ at Infosys for quadrupling throughput from 237K transactions to 1M transactions per day via architecture uplift and application & database tuning.- Finalist for Telecom Management Forum (TMF) Operational Excellence Award for attaining 99.5% application availability through pre-emptive fault detection and automated monitoring. Show less

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  Vodafone New Zealand (through Infosys)

  Sept 2015 - Jun 2016

  Lead Business Analyst

  Conducted feasibility, cost and schedule assessment for IT transformation of Vodafone’s mobile service fulfilment suite of applications. Created 3-year roadmap in line with program budget and timelines. Completed as-is process analysis to define the end-state process & operations way of working.Achievement:- Demonstrated end-to-end solution feasibility and benefits via proof-of concepts (POC) in a 6-week design blitz with Product and DevOps teams.Accountabilities:- Created blueprint for end-state IT architecture & business operations to meet cost optimisation target. Show less

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  Telstra (through Infosys)

  Jul 2016 - Sept 2020

  Delivery and Program Management for 50+ member stream as part of B2B Digital Transformation. Foster product simplification through cloud-based strategic stack to deliver world-class experience to enterprise customers. Drive continuous improvement in quality of execution. Audit other parts of the programs and provide recommendations in line with execution & governance best practices.Achievements:- Rationalised spend by 40% without linearly impacting throughput/velocity or quality of execution.- Awarded for lowering integration defects by 35% and rework by 50% combining 1-sprint ahead product modelling with coding best practices and test automation.- Achieved continuous delivery goal by increasing frequency of production deployments from 3 months to 3 weeks, accelerating realisation of value. Show less Designed and developed solutions for 50+ initiatives to maximise revenue retention and improve sales & customer experience when migrating legacy enterprise services to strategic products and systems. Worked with Product Owner and Scrum Master to track delivery vis-a-vis committed cost and schedule.Achievements:- Streamlined customer engagement process for 100+ member sales team aggregating service information and reducing swivel chair from 8 systems to 1.- Devised a strategy for migration readiness of 230K services across 40+ products analysing data from IT systems & network and defining regulatory & data compliance solutions.- Produced a unified experience for customers with both domestic and international services.- Recognised by Executive Director, Global Products for contribution to service migration readiness. Show less

  • IT Domain Principal & Program Manager

    Dec 2018 - Sept 2020

  • IT Solutions & Data Strategy

    Jul 2016 - Dec 2018
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  Telstra

  Jul 2021 - now

  Define the System of Work for a 1000+ people Digital Transformation program. Lead the End to End Enablement team responsible for setting up and optimising the tools of the trade including capacity planning, work tracking and holistic reporting of metrics & OKRs.

  • Delivery Chapter Lead (Ways of Working, Program Delivery & Change)

    Oct 2022 - now

  • Ways of Working - Telstra Enterprise Digitisation Office

    Oct 2020 - Dec 2022

  • Chapter Lead (Digital Enablement Specialists)

    Jul 2021 - Oct 2022