Abdul Majeed P

Abdul Majeed P

Customer Support Engineer

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  • Timeline

  • About me

    Program Manager | 20+ Years Expertise in ELV & IT Implementations | PMP Certified | Driving Strategic Excellence in Complex Projects | Results-Driven Leadership | Enhancing Efficiency & Innovation

  • Education

    • ARR Matriculation Higher Secondary School

      1997 - 1998
      High School Science 90 %
    • Madurai Kamaraj University

      1998 - 2002
      Engineer's Degree Electronics and Communications Distinction, First Class

      Bachelor of Engineer, Electronics and Communications

  • Experience

    • Wipro Infotech Ltd

      Mar 2003 - Feb 2004
      Customer Support Engineer

      Networking support, Routing and Switching, VLAN, Optical Networks, Layer 3 Switching, Inter Vlan Routing

    • HCL Technologies

      Feb 2004 - Nov 2006
      Lead Engineer

      Computer Networks, CallManager, IP Telephony, VOIP, Software Testing

    • Aricent

      Nov 2006 - Jun 2007
      Senior Engineer

      Computer Networks, Protocol Testing, Routing and Switching, Routing Protocols, Software Testing

    • Cisco Systems

      Jun 2007 - Nov 2014
      Technical Lead

      Test Lead, Release Management, Cisco & Tandberg Telepresence, Network Management, IP Telephony, VOIP, L2 & L3 Technologies, Computer Networks, QA/Test Engineer, Technical Marketing, Pre-sales

    • CGC Qatar

      Dec 2014 - Dec 2018
      Solution Architect / Technology Consultant / Pre-Sales Consultant

      Analyzing Tender RFPs & Client Requirements, Proposing Design, Supporting Sales, Providing Technical Sales, Involvement in Pre-Sales, Finalizing Design, Finalizing BoM/BoQ, Technical Submittals, Planning Implementation, Working on Implementation, Participation in Testing & Commissioning, Hand Off to Customer, Training Customer, Involvement in Post-Sales Support.Involved in the pre-sales design of Multi vendor Network Solutions - Cisco, Mitel, Polycom & Microsoft Involved in the Pre-sales design of Routing, Switching, Wireless, Collaboration and TelePresence domain.Involved in the Implementation, Testing & Commissioning of Cisco Unified Collaboration Solutions. Show less

    • Mekdam Technology

      Jan 2019 - now

      ** Responsible for overseeing and coordinating multiple related projects to achieve strategic objectives.** Involved in the development and alignment of program objectives with the organization's strategic goals.** Providing guidance and direction to project managers and teams to ensure successful project execution.** Allocating resources, including personnel, budget, and equipment, across various projects within the program.** Tracking program expenses, managing budgets, and making adjustments as needed to ensure financial targets are met.** Identifying potential risks and developing mitigation strategies to minimize their impact on project delivery.** Engaging with stakeholders to understand their requirements, expectations, and concerns, and ensuring effective communication throughout the program.** Monitoring project progress and deliverables to ensure adherence to quality standards and regulatory requirements.** Addressing conflicts and resolving issues that may arise within project teams or between stakeholders.** Providing regular updates to senior management and stakeholders on program status, milestones achieved, and risks identified.** Identifying opportunities for process improvement and implementing best practices to enhance program efficiency and effectiveness.** Responsible for successful delivery of multiple projects within a program, while also ensuring alignment with organizational goals and objectives. Show less # Developing project baselines and overseeing projects to ensure adherence to cost, resource allocation, timelines, and quality standards for successful project execution.# Interpreting contractual obligations, evaluating technical and financial challenges, and providing management reports.# Conducting site visits for project updates, submitting drawings, calculating Bills of Materials (BOM), and negotiating with suppliers/contractors as per project requirements.# Building and maintaining strong client relationships, achieving high customer satisfaction through delivery and service quality.# Monitoring project progress, addressing outstanding issues, ensuring timely deliverables, and reporting on project status and escalated issues.# Leading end-to-end solution design and implementation, serving as the primary system integrator for complex projects involving multiple systems.# Conducting design reviews of High-Level Design (HLD), Low-Level Design (LLD), implementation, and test plans. Show less

      • Program Manager

        Jun 2023 - now
      • Technical Project Manager

        Jan 2019 - May 2023
  • Licenses & Certifications

    • Mitel MiVoice Business Solution 8.0

      Mitel
      Dec 2016
    • Polycom Realpresence Platform Technical Certification

      Polycom
    • Polycom RealPresence Video Endpoints Technical Certification

      Polycom
    • Be the Manager People Won't Leave

      LinkedIn
      Jan 2022
      View certificate certificate
    • Polycom RealPresence Clariti Technical Certification

      Polycom
    • Polycom RealPresence Microsoft Voice Endpoints Technical Certification

      Polycom
    • Cisco Video Network Specialist

      Cisco
    • Polycom RealPresence Immersive Endpoints Technical Certification

      Polycom
    • Decision-Making Strategies

      LinkedIn
      Jan 2022
      View certificate certificate
    • Polycom RealPresence Microsoft Video Endpoints Technical Certification

      Polycom