
Abdul Majeed P
Customer Support Engineer

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About me
Program Manager | 20+ Years Expertise in ELV & IT Implementations | PMP Certified | Driving Strategic Excellence in Complex Projects | Results-Driven Leadership | Enhancing Efficiency & Innovation
Education

ARR Matriculation Higher Secondary School
1997 - 1998High School Science 90 %
Madurai Kamaraj University
1998 - 2002Engineer's Degree Electronics and Communications Distinction, First ClassBachelor of Engineer, Electronics and Communications
Experience

Wipro Infotech Ltd
Mar 2003 - Feb 2004Customer Support EngineerNetworking support, Routing and Switching, VLAN, Optical Networks, Layer 3 Switching, Inter Vlan Routing

HCL Technologies
Feb 2004 - Nov 2006Lead EngineerComputer Networks, CallManager, IP Telephony, VOIP, Software Testing

Aricent
Nov 2006 - Jun 2007Senior EngineerComputer Networks, Protocol Testing, Routing and Switching, Routing Protocols, Software Testing

Cisco Systems
Jun 2007 - Nov 2014Technical LeadTest Lead, Release Management, Cisco & Tandberg Telepresence, Network Management, IP Telephony, VOIP, L2 & L3 Technologies, Computer Networks, QA/Test Engineer, Technical Marketing, Pre-sales

CGC Qatar
Dec 2014 - Dec 2018Solution Architect / Technology Consultant / Pre-Sales ConsultantAnalyzing Tender RFPs & Client Requirements, Proposing Design, Supporting Sales, Providing Technical Sales, Involvement in Pre-Sales, Finalizing Design, Finalizing BoM/BoQ, Technical Submittals, Planning Implementation, Working on Implementation, Participation in Testing & Commissioning, Hand Off to Customer, Training Customer, Involvement in Post-Sales Support.Involved in the pre-sales design of Multi vendor Network Solutions - Cisco, Mitel, Polycom & Microsoft Involved in the Pre-sales design of Routing, Switching, Wireless, Collaboration and TelePresence domain.Involved in the Implementation, Testing & Commissioning of Cisco Unified Collaboration Solutions. Show less

Mekdam Technology
Jan 2019 - now** Responsible for overseeing and coordinating multiple related projects to achieve strategic objectives.** Involved in the development and alignment of program objectives with the organization's strategic goals.** Providing guidance and direction to project managers and teams to ensure successful project execution.** Allocating resources, including personnel, budget, and equipment, across various projects within the program.** Tracking program expenses, managing budgets, and making adjustments as needed to ensure financial targets are met.** Identifying potential risks and developing mitigation strategies to minimize their impact on project delivery.** Engaging with stakeholders to understand their requirements, expectations, and concerns, and ensuring effective communication throughout the program.** Monitoring project progress and deliverables to ensure adherence to quality standards and regulatory requirements.** Addressing conflicts and resolving issues that may arise within project teams or between stakeholders.** Providing regular updates to senior management and stakeholders on program status, milestones achieved, and risks identified.** Identifying opportunities for process improvement and implementing best practices to enhance program efficiency and effectiveness.** Responsible for successful delivery of multiple projects within a program, while also ensuring alignment with organizational goals and objectives. Show less # Developing project baselines and overseeing projects to ensure adherence to cost, resource allocation, timelines, and quality standards for successful project execution.# Interpreting contractual obligations, evaluating technical and financial challenges, and providing management reports.# Conducting site visits for project updates, submitting drawings, calculating Bills of Materials (BOM), and negotiating with suppliers/contractors as per project requirements.# Building and maintaining strong client relationships, achieving high customer satisfaction through delivery and service quality.# Monitoring project progress, addressing outstanding issues, ensuring timely deliverables, and reporting on project status and escalated issues.# Leading end-to-end solution design and implementation, serving as the primary system integrator for complex projects involving multiple systems.# Conducting design reviews of High-Level Design (HLD), Low-Level Design (LLD), implementation, and test plans. Show less
Program Manager
Jun 2023 - nowTechnical Project Manager
Jan 2019 - May 2023
Licenses & Certifications

Mitel MiVoice Business Solution 8.0
MitelDec 2016
Polycom Realpresence Platform Technical Certification
Polycom
Polycom RealPresence Video Endpoints Technical Certification
Polycom- View certificate

Be the Manager People Won't Leave
LinkedInJan 2022 
Polycom RealPresence Clariti Technical Certification
Polycom
Polycom RealPresence Microsoft Voice Endpoints Technical Certification
Polycom
Cisco Video Network Specialist
Cisco
Polycom RealPresence Immersive Endpoints Technical Certification
Polycom- View certificate

Decision-Making Strategies
LinkedInJan 2022 
Polycom RealPresence Microsoft Video Endpoints Technical Certification
Polycom
Languages
- taTamil
- enEnglish
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