Ken Windfelder

Experience

• 

  Provident Bank

  Sept 1974 - Aug 1984

  Computer Operations Manager

  Responsibilities Include: Mainframe Computer Operations Manager, Network Operations Manager, Batch Operations, Print Operations, Tape Librarian, File Transmissions, and Staff Development in a 24 x 7 x 365 support operation. Insure all SLA's were met for online processing, batch operations, report delivery and file transmissions.

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  Mellon Bank

  Aug 1984 - Dec 1993

  Director - Network Infrastructure and Operations

  Responsibilities include: Sustaining Engineering, Complex client network design and hosting architecture. Creating and presenting solutions to the end clients. Developing solutions for interconnectivity to client sites. Utilizing technology to enhance overall communications. Network Implementations, Network enhancements, modifications, and additions. Implementing client network.•Datacenter Relocation: Managed, planed and coordinated all aspects of datacenter relocation to the new Mellon Bank Operations Center. Designed the data center layout and cable plant to support 5600 workstations in the new operations center and relocated 3000 employees to the new site, worked through all challenges to deliver the project on time and under budget. Created the conversion schedule and managed all relocation activities for network and mainframe operations. Show less

• 

  Fiserv

  Dec 1993 - now

  Global Responsibilities: Overall management of Enterprise Technology Network Operations for a fortune 500 company. Responsible for the engineering and delivery of complex network solutions and architecture. Provide overall management for Network Engineering, Installation, Provisioning, NOC, & Network Invoice audit across the enterprise. Supporting the interconnectivity within and between the 17 datacenters and remote support out to 18,000 + remote locations on a global network.Regional Responsibilities: Provide overall site management of Datacenter Operations. Delivery of all IT services including mainframe (4000 + MIPS), system programming, distributed systems (1200 + images), computer operations (32 million transactions & 30,000 batch jobs daily) and network operations operating within an ITIL framework. •Chaired corporate committee to develop standards for hosting Internet facing applications, network design (LAN &WAN), and acceptable use policies. •Developed standardization that addressed security requirements, architecture, performance, ITIL process, and monitoring. Achieved substantial operational cost savings, a more secure environment and enhanced availability & performance.•Managed the initiative to standardize the tools being utilized across Fiserv’s 17 major datacenters.•Managed network management consolidation project, created service standards, selected support systems, inventoried and consolidated 1400 + locations. Show less Responsibilities include: Distributed Systems, client server architecture, design & support, system administration, configuration, patch management and support. Hosting, leveraged environment (LAN, SAN, DMZ, Internet, etc). Network Engineering, implementations, provisioning, installation, telecommunications, NOC & vendor management. Network Security, Firewall, intrusion detection, prevention and event correlation support. •Creation of a Distributed Systems support model & team.•Selected support staff, system management products, designed infrastructure, created tiered support models and developed a cost allocation charge back methodology.•Built a common support infrastructure that was able to support 23 dissimilar applications with little difficulty, managed the growth from 10 to 1200 images.*Championed the effort to obtain ISO 9002 certification in the Philadelphia Operations Center.*Evaluated, selected, and implemented enterprise level event correlation solution. Show less

  • Enterprise Technology SVP Network Operations

    Nov 2007 - now

  • Vice President Distributed Systems & Network Solutions

    Dec 1993 - Nov 2007