Robin Due

Experience

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  Target

  Jan 2003 - Dec 2015

  Field Diversity & Inclusion Committee Member

  ➤ Managed hiring activities and trained teams to achieve 90% guest satisfaction scores, exceeding company goal of 80%➤ Collaborated with management and associates to support objectives and facilitate a culture where goals were achieved➤ Increased sales performance by $55K by improving organizational effectiveness and deploying productivity solutions➤ Captured and analyzed data as well as recommended processes to reduce attrition, absenteeism, and other key metrics➤ Researched, initiated, and monitored recruitment activities as well as collaborated with leaders to execute training plans➤ Developed procedures for improving organization while creating, maintaining, and administering all personnel files➤ Coached department managers on all areas of diversity/inclusion and investigated accidents to ensure legal compliance➤ Continuously collaborated with various department managers and team members to resolve issues in a timely manner Show less

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  PetSmart

  Jan 2015 - Dec 2019

  Store Manager

  ➤ Successfully increased total sales plan by over $36K by developing a team to achieve store sales/customer service goals➤ Continuously recruited, interviewed, hired, and trained employees for positions according to specific business needs➤ Forecasted and adjusted payroll and scheduling procedures to maximize productivity and meet workload requirements➤ Supported store objectives by motivating and celebrating associates and consistently representing all company values➤ Trained and developed associates to ensure they continued to provide outstanding service and represent brand standards➤ Challenged associates with clear and attainable goals and consistently provided performance feedback through coaching➤ Contributed to the development of a culture of equity, diversity, and inclusion where staff experience was top priority➤ Lead all recruiting, onboarding, benefits, payroll, safety training, performance management, and budget allocation tasks Show less

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  Bath & Body Works

  Jun 2019 - Nov 2021

  Store Manager

  ➤ Screened applicants, conducted interviews, oversaw hiring activities, and coordinated onboarding for all new associates➤ Raised staff retention rates by 5% by establishing staff appreciation activities which led to a sales increase of 24.3%➤ Forecasted sales and payroll to drive store results and efficiently monitored daily, weekly, and monthly sales results➤ Researched, initiated, and monitored recruitment activities as well as collaborated with leaders to execute training plans➤ Supported delivery of key HR processes such as performance support, employee movement, and leadership coaching➤ Utilized metrics to drive solutions based on trends and developed solutions to complex problems that required ingenuity➤ Successfully fostered a teamwork/open-door environment conclusive to positive dialogue across the organization teams➤ Enhanced all brand initiatives through guest experiences, associate engagement, and a high-performance environment. Show less

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  Jim Hudson Automotive Group Columbia SC & Augusta GA

  Dec 2021 - Dec 2023

  Technology Specialist

  ➤ Strategically using company sites to reach out to customers via phone, text, or email regarding auto trade-in information➤ Answering all guest questions, taking daily inventory of vehicle stock, and reporting inventory findings to management➤ Completing delivery of vehicles to guests by providing exceptional guest service and enhancing customer experience➤ Ensuring all cars meet standards regarding tags/stickers along with assisting the General Manager with assigned tasks➤ Effectively establishing all objectives as well as developing processes/procedures to ensure efficient, timely workflow➤ Performing a variety of clerical duties including filing, copying, organizing documentation, and reviewing all reports➤ Expertly handling various office duties while multitasking and providing exceptional customer service simultaneously➤ Composing, preparing, editing, and distributing correspondence and other department documents to relevant contacts. Show less

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  The Ritedose Corporation

  Oct 2022 - Mar 2024

  HR Onboarding Specialist
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  Blue Ridge Bank

  Apr 2024 - now

  Human Resources Administrative Assistant