Deep Enrich
Moayed Makeen
Call Center Representative
579 followers
United Arab Emirates
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About me
Customer Service Representative
Education
Open University of sudan
2022 - 2024Accounting Bachelor
University of Khartoum
2009 - 2013Diploma Accounting
Experience
Zain Sudan
Jul 2017 - Jun 2018Call Center RepresentativeAnswer incoming calls and respond to customer's Management and resolve customer complaintsResearch, identify, and resolve customer complaints using applicable softwareDocument all call information according to standard operating procedures
Zain Sudan
Nov 2018 - Oct 2019Counter Sales
Dal motors
Feb 2020 - Jul 2020Call Center Representative.webp)
Faisal Islamic Bank (Sudan)
Feb 2021 - Mar 2021Customer ExperienceCall Center
DAL ENGINEERING DIVISION - DED
Mar 2021 - Sept 2023Customer Service Representativehelp customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
Licenses & Certifications
- View certificate
Foundations: Data, Data, Everywhere
Google
- View certificate
تعليم lookup, math, text ,reference فى Excel
CourseraNov 2025 - View certificate
أساسيات برنامج مايكروسوفت وورد | Essentials of MS Word
Alfaisal University | KLDJan 2025 - View certificate
Building Rapport with Customers
LinkedInMar 2021 - View certificate
Customer Service: Call Control Strategies
LinkedInMar 2021 - View certificate
Customer Service: Problem Solving and Troubleshooting
LinkedInMar 2021 - View certificate
Customer Service Foundations
LinkedInMar 2021
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