Ayan Ahmad

Experience

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  SCYTES

  Nov 2020 - Sept 2021

  Administrative Assistant

  Esports has been a significant part of my life, and I immersed myself in this dynamic industry by securing an administrative assistant position with a UAE-based esports company at the end of 2020. Operating across the Middle East and South Asia, the company afforded me a multifaceted role encompassing team management, marketing, and content creation. This experience has provided me with a comprehensive understanding of various facets within the esports domain.My Responsibilities:Team Management: Manage the team by finding new opportunities in international and local esports tournaments, scheduling team practices with the coach, and overseeing the team's budgets. Event Management: Organized and managed esports tournaments and events, communicating with sponsors. Marketing and Sponsorship: Contacted advertisers and sponsors to raise money for their teams or events. Additionally, I created marketing plans for social media (Twitter, YouTube, and Meta). Strategic Planning: Developed long-term plans for their team, including goal-setting and area-of-improvement identification. Show less

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  KOD Esports Int.

  Oct 2021 - Dec 2021

  Social Media Marketing Intern

  I oversaw the day-to-day operations of the company's social media accounts on Twitter, Facebook, and Instagram. This involved creating and curating content for various platforms, including reels, stories, and ads. I consistently generated daily content to ensure the company's profile remained current and engaging.In addition, I played a key role in analyzing analytics to evaluate the success of campaigns. This data-driven approach allowed me to identify and capitalize on successful strategies. Moreover, I collaborated with management to enhance the overall user experience for customers on our social platforms. Show less

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  GGDEN

  Jan 2022 - Apr 2022

  Business Development Intern

  I played a pivotal role in lead generation by collecting both quantitative and qualitative data from various marketing campaigns. This involved conducting comprehensive market research and analysis to pinpoint potential areas for growth and improvement.Additionally, I actively contributed to the daily administrative tasks associated with digital marketing, particularly for the social media team. My responsibilities extended to supporting the marketing team in executing promotional activities, particularly on social media platforms.Furthermore, I maintained and managed the company's Customer Relationship Management (CRM) system, ensuring accurate and up-to-date records for effective business operations. Show less

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  Eloking

  May 2022 - May 2023

  Customer Service Representative

  I delivered live chat support with swift and accurate responses to address customer inquiries, demonstrating a keen understanding of their needs and providing guidance as required. Additionally, I meticulously maintained internal databases, incorporating suggestions related to complaints to uphold a positive customer experience.In overseeing the progress of orders, I took proactive measures to ensure customer satisfaction, swiftly addressing any issues that arose and facilitating resolutions for a seamless and positive customer journey. Show less

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  Tech Up

  Jun 2023 - Jan 2024

  Social Media Manager

  TECH UP, an e-commerce startup specializing in electronics, including mobile phone accessories and device sales. This small business, supported by a logistics partner, thrived on providing quality products to its customers.As the Social Media Manager, my initial responsibilities included keeping customers updated on new inventory items, facilitating order placements, and assisting in product selection. Additionally, I actively engaged in customer support, addressing inquiries and concerns.Beyond social media management, I collaborated with the editing team to create compelling content not only for various social media platforms but also for ads, Show less

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  Plan Legion

  Apr 2024 - Aug 2024

  Manager of Operations
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  Your Edu Connect

  May 2024 - now

  Social Media Coordinator

  Managing multiple platforms, including YouTube, Instagram (CEO and brand), TikTok, and Facebook pages.Content creation: To conceptualize, write, edit, and post compelling content.Strategy and Planning: Execute strategies to grow on social media.Analytics: Track and optimize performance metrics.Engage with the community: Interact with your followers and build a community.