
Stephan Scott

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About me
Lead Technical Support Engineer at American Well
Education

Northeastern University
2007 - 2010Bachelor's degree Information Technology
Quincy College
2005 - 2007Associate's degree Computer Science
Experience

Comcast Cable
Sept 2007 - Jan 2011Business Services Support Rep
May 2009 - Jan 2011IP Technical support rep
Sept 2007 - Apr 2009

Single Digits, Inc.
Jan 2011 - Jun 2011Network Support Rep
Single digits
Jun 2011 - Jun 2012Network technician
Single Digits, Inc.
Feb 2012 - Jul 2012Field EngineerInstallation of networking equipment, cabling all over the U.S. Fun stuff. Working together with project managers and lead engineers to make each project a success

Pittsburgh Networks
Jul 2012 - Dec 2012Systems EngineerComplete IT support for small businesses. Network installation, Server installs, Monitoring and support. Everything from networked printers to hosted email, to firewall configuration and management.

Dell EMC
Jul 2014 - Jul 2017Tech Support Engineer
Zerto
Jul 2017 - Feb 2019Technical Support Engineer L2
Amwell
Mar 2019 - nowLead Technical Support Engineer
Aug 2023 - nowDeveloper Technical Support
Mar 2019 - Aug 2023
Licenses & Certifications
- View certificate

Discover the Art of Prompting
GoogleJan 2025 - View certificate

Google AI Essentials
GoogleJan 2025 - View certificate

Maximize Productivity With AI Tools
GoogleJan 2025 - View certificate

Stay Ahead of the AI Curve
GoogleJan 2025 - View certificate

Use AI Responsibly
GoogleJan 2025 - View certificate

Google Prompting Essentials
GoogleJan 2025 
Storage Area Network (SAN) Specialist
EMCJan 2015
ISM v2
EMCJan 2014
Network +
CompTIAJan 2008
A +
CompTIAJan 2004
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