Bilal Q.

Experience

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  Pacific National Exhibition (PNE)

  Jun 2005 - Sept 2005

  Ride Attendant

  •Operating all rides and attractions in a safe manner•Providing exceptional and friendly guest service •Addressing and rectifying all guest questions, concerns and complaints in professional and courteous manner

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  Hudson's Bay Company

  Nov 2005 - Feb 2006

  Sales Associate

  • Engaging and interacting with customers • Maintaining cleanliness and organizing assigned areas • Promoting the company’s HBC credit and loyalty programs and achieving targets • Processing all Point of Sale (POS) transactions accurately and efficiently while maintaining a friendly and professional demeanor

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  Gap Inc.

  Sept 2006 - Sept 2007

  Sales Associate

  •Delivering an excellent in store experience for customers•Maintaining the pace in the stockrooms, processing all product deliveries and ensuring replenishment on the sales floor•Being a brand ambassador who exceeds in providing exceptional customer service

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  Mexx Canada Company

  Sept 2007 - Jan 2010

  Cashier

  •Providing good customer service while helping customers complete purchases•Performing daily cash, debit, and credit transactions and refunds•Maintaining a professional and productive work environment

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  Surrey School Board

  May 2009 - Jun 2009

  Cricket Coach

  •Coaching cricket at various elementary schools around Surrey •Teaching and familiarizing kids with the game of cricket•Looking out for the safety of the kids during class

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  Clearly Contacts

  Jun 2010 - Feb 2012

  Logistics Specialist

  •Picking and packing daily orders•Ensuring all orders are ready to be shipped during daily deadlines

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  Green-Stone Ethical Concrete Ltd. / Lock-Block Ltd.

  May 2011 - Aug 2015

  Office Operations

  •Promoting company’s full line of concrete products and accessories•Qualifying leads and establish pricing through quotation and negotiation•Maintaining relationships with existing clients ensuring retention, satisfaction and profitability•Increasing customer base by developing new and existing accounts•Strategically targeting industry related companies to generate leads•Developing Sales and Marketing materials•Implementing pricing strategies•Proficient with Marcotte Dispatch software•Managing Fleet•Scheduling daily deliveries in a timely manner•Establishing and implementing efficient day to day operating procedures•Utilizing Sage Simply Accounting - invoicing and accounts receivables; credit checks•Overseeing chemical admixtures to SCC and Flowable concrete mix designs on-site Show less

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  BURNCO Rock Products Ltd

  Aug 2015 - May 2016

  Dispatcher / Customer Service Representative

  • Proficient with Command Concrete software• Managing Fleet, and reporting any repairs and/or scheduled servicing• Scheduling daily deliveries in a timely manner• Scheduling of drivers for next day according to daily truck demand.• Taking new orders• Answering and investigating client inquiries

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  Yard-At-A-Time Concrete Ltd.

  Aug 2017 - Nov 2018

  • Implement strategic organizational change to increase productivity and employee satisfaction• Manage day-to-day logistics and administrative operation• Full-cycle recruitment as per organizational staffing needs• Developing, documenting, and implementing changes to policies and procedures• Improving efficiencies using KPIs and performance management tools

  • Logistics Manager

    May 2016 - Nov 2018

  • Sales Manager

    Aug 2017 - May 2018
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  ADP

  Dec 2018 - now

  • Support the sales process by providing internal subject matter expertise for ADP's solutions to New Business and Existing Business sales Consultants • Developing and presenting product demonstrations to prospective clients • Perform pre-sale product consultations, including preparation of a written analysis of the prospect's requirements (current processes, technical environment and desired state) • Identify solutions to issues uncovered in the pre-sale analysis meeting by connecting the client's requirements to the capabilities of ADP's products • When required, research and identify new alternatives to current offerings that may win business or influence the future direction of ADP's product set • Prepare and present PowerPoint presentations on process flow • Support Sales Consultants in ensuring an effective turnover of new clients to the Implementation Specialist and Client Service teams • Participate in regular meetings with the Product Management team to escalate product issues and discuss industry trends • Support other Business Consultants as solutions are contemplated for new and existing business customers Show less • Engaging with the client during stand alone and multi product implementations• Adhering to the ADP Implementation Methodology to implement HR solutions to new and existing ADP clients• Assuming responsibility and accountability for their client projects• Partnering with Sales and Service to ensure a smooth transition from Sales to Implementation to Client Services• Analyzing client's HR needs via the telephone or at client site to determine the necessary setup• Configuring ADP HR accounts that follow the Autopay Major and/or National Accounts guidelines• Applying industry and product knowledge to optimize system configurations and product upgrades• Providing regular implementation status reports to stakeholders, highlighting critical issues for management and overall status of project• Ensuring client satisfaction and retention through timely solution delivery within client-defined timeliness• Ensuring accuracy of all aspects of client set up• Exchanging routine information with members of client project team, including priorities, timeliness and issues as they arise• Communicating client responsibilities and keep them on track with their tasks to ensure that project and solutions and delivered on time• Formally tracking any issues that arise and orchestrate resolutions• Preparing client profile/file including all options/features as per sales order• Supporting client through validation, testing and go live stages• Responsible to ensuring quality of implementation and achieves quality survey targets• Facilitating and scheduling calls/visits to accomplish analysis, input training, first use and troubleshooting• Assisting client in scheduling all training as well as communicate training plans• Where required, providing on-site training for those clients that need further support/assistance• Providing support to their assigned clients until turned over to the Transition Team/Client Services• Updating/Maintaining E-Start/Backlog Show less

  • PreSale Senior Solutions Consultant

    Apr 2021 - now

  • Implementation Specialist - HR

    Dec 2018 - Apr 2021