Bonolo Morena

Experience

• 

  St peters Boys Prep School

  Jul 2015 - Jul 2016

  IT intern

  • Assist in performing hardware and software installation procedures• Perform software configuration on stand-alone computers and laptops• Provide support in diagnosing hardware and software issues and troubleshooting activities• Lay cables and wires for networks and ensure that they are in good working order

• 

  St. Peter's Prep

  Jul 2016 - Oct 2024

  IT Support Engineer

  •Office 365 Administration•Diagnosis of desktop, application, networking, and infrastructure issues.•Active Directory Administration•Updating VIP payroll system•Troubleshooting PCs, laptops, and mobile devices.• Providing 1st/2nd line support to users.• Managing Telephone System PBX (Bitco)• Installation and configuration of software and applications.• Migration of user settings from one machine to another• Backing up and restoration of users information• Able to use Team Viewer from remote support•Action and close calls within customer SLAs such as maintaining helpdesk support.• Troubleshooting and fault finding• Setting up of new PCs and Printers, user profile and mails Show less

• 

  St John's College

  Oct 2024 - now

  IT Technician