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Stephen Stokes

Stephen Stokes

Technical support

Followers of Stephen Stokes142 followers
location of Stephen StokesIreland

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  • Timeline

  • About me

    Salesforce Service Cloud Product Support Engineer

  • Education

    • Dublin Institute of Technology

      2012 - 2015
      Bachelor’s Degree Bachelor of Science (BSc), Computer Science 2012 - 2015 (Advanced entry to year 2 2012) 2.2

      Activities and Societies: Member of Netsoc DIT and DIT surf club

    • Coláiste Dhúlaigh College of Further Education

      2010 - 2012
      Computer Science FETAC level 5 and level 6 awarded

      FETAC level 6 certificate CNSSX-Networks and Software Systems awarded 06/2012Modules Level 6 Object Orientated Programming (Java)• Introduction to OOP• Classes• Inheritance• Class Libraries• Ex: using Methods, Method returns Web Authoring• HTML • Using HTML Editors• Scripting Language• Interactive Web Design• Software used DreamweaverRelational Databases• Database Architecture• Data Analysis and… Show more FETAC level 6 certificate CNSSX-Networks and Software Systems awarded 06/2012Modules Level 6 Object Orientated Programming (Java)• Introduction to OOP• Classes• Inheritance• Class Libraries• Ex: using Methods, Method returns Web Authoring• HTML • Using HTML Editors• Scripting Language• Interactive Web Design• Software used DreamweaverRelational Databases• Database Architecture• Data Analysis and Normalisation• Relational Database Development Environment Windows Programming (Visual Basic)• Development Environment• Programming• Interacting with windows environmentNetworks• Network Types• Network Topology• Protocols• Network Administration Systems Maintenance• Assembling a desktop pc FETAC level 5 certificate CITXX-Information Technology awarded 06/2011Modules Level 5• Computer Programming (Java)• Web Authoring• Mathematics for computing• Computer Architecture & Systems• Database methods• Spreadsheet methods• Communications Show less

  • Experience

    • Northwood Technology

      Aug 2003 - Feb 2010
      Technical support

      Stephen was part of Northwood Technologies Technical Support team, and began his career with Northwood Technology when the company was founded in 2003, he was the first employee of a fast growing progressive team. Since then Northwood has grown to become a major force in the Irish Security Industry with a reputation for excellence, The company is Ireland’s most Progressive Distributor of CCTV Systems, IP Systems, Number Plate Recognition, Remote Monitoring & Video Analytics, Thermal Imaging, Access Control, Gate Automation, Intruder & Fire Alarms System. Northwood delivers comprehensive solutions, training, design and management covering all areas from Commercial, Residential, Government, Aviation, Retail and Traffic Solutions.Northwood was the first, and still is the only ISO9001 accredited Security Distribution Company in Ireland. Show less

    • Dublin Institute of Technology

      Sept 2012 - Jun 2015
      Student

      Modules studied:• Object Orientated Programming (C#)• Software Engineering (Rational software architect)• Databases (Oracle SQL, PL SQL)• Operating systems (C programming in the Linux environment)• Mathematics• Website development (HTML, JSP and JSTL) • Data communications• Algorithms and data structures• Legal and professional issues• Human computer interaction• Graphical User Interface Programming (Java)• Client-server Programming (C, Putty)• Knowledge Engineering (JESS)• Business & Enterprise• Databases 2 (PL SQL)• Advanced security• Rich web (HTML5, CSS3, Javascipt, AngularJs)• Artificial Intelligence• Business systems intelligence (SAS data miner)• Enterprise systems and architecture (XML, XSLT, XSD) Technologies used: Java, Visual Basic C#, Java Server Pages, JavaScript, SQL, HTML, CSS, XML.Software used: Microsoft Access, Oracle, ERwin, Apache Tomcat server, Visual Studio, UML Rational Software Architect, Dreamweaver. Show less

    • SAP

      Jun 2016 - Mar 2022

      • Training Coordinator Product Support GSC Ireland

        Apr 2018 - Mar 2022

      • CRM Support Engineer, SAP Product Support

        Mar 2017 - Mar 2022

      • CRM Support Associate SAP Product Support

        Jun 2016 - Mar 2017

    • Salesforce

      Mar 2022 - now
      Support Engineer Signature Service Cloud

  • Licenses & Certifications

    • Shaping up with Angular.js

      Code School
      View certificate certificate

    • Salesforce Certified Platform Developer I

      Salesforce
      Mar 2023

    • Salesforce Certified Service Cloud Consultant

      Salesforce
      Feb 2023

    • Salesforce Certified Advanced Administrator (SCAA)

      Salesforce
      Jul 2022

    • Service Ready for Technical Support (CSP-I)

      TSIA
      Oct 2024
      View certificate certificate

    • Salesforce Certified Platform App Builder

      Salesforce
      Aug 2022

    • Salesforce Certified Administrator (SCA)

      Salesforce
      May 2022