Oluchi Nzekwesi

Experience

• 

  Zenith Bank Group

  Jan 2015 - Apr 2018

  Customer Service and Protocol Officer

  Acted as a liaison between the customer and the bank, Responded to telephone calls within the organization an channeling it to the appropriate officers, Resolved customer complaints via phone, email, mail or social media, Advised staffs on etiquette and courtesies expected during official visits and other Administrative duties as assigned by the management.

• 

  Dozek Group

  May 2018 - now

  - Managed multiple projects simultaneously with budgets ranging from $500K to $2M, delivering projects with a 10% under-budget performance and ahead of schedule.- Spearheaded the adoption of Kanban and Agile frameworks, improving workflow efficiency by 20% and reducing bottlenecks.- Collaborated with cross-functional teams to align product features with customer needs, achieving a 20% increase in customer satisfaction.- Facilitated Scrum of Scrums for larger projects involving multiple teams, reducing project delays by 15% and improving communication.- Analyzed and tracked key performance indicators (KPIs) using Burndown Charts and Velocity Tracking, improving team forecasting accuracy by 30%. Show less - Was responsible for developing and executing the company’s business strategies to achieve the goals of the board and shareholders.- Provided strategic advice to the board and Chairperson to ensure they had accurate insights into the market and the company’s future.- Prepared and implemented comprehensive business plans to facilitate achievements by planning cost-effective operations and market development activities.- Ensured that company policies and legal guidelines were communicated throughout the company and were followed at all times.- Communicated and maintained trust-based relationships with shareholders, business partners, and authorities.- Oversaw the company’s financial performance, investments, and other business ventures.- Delegated responsibilities and supervised the work of executives, providing guidance and motivation to drive maximum performance.- Reviewed all submitted reports by lower-ranking managers to reward performance, prevent issues, and resolve problems.- Acted as the public speaker and public relations representative of the company to strengthen its profile.- Analyzed problematic situations and occurrences, providing solutions to ensure the company’s survival and growth. Show less

  • Project Manager

    Oct 2021 - now

  • Group Managing Director

    May 2018 - Oct 2021
• 

  Triple J Multi-Service

  May 2021 - now

  Product Owner

  - Lead product vision and strategy for a multi-platform solution, resulting in a 25% revenue increase within the first year of launch.- Collaborate with stakeholders and end-users to define and prioritize the Product Backlog, ensuring the most valuable features are delivered first.- Facilitate cross-functional team collaboration between engineering, design, and marketing, leading to the successful delivery of five high-priority product features within six months.- Utilize Agile frameworks to release MVPs (Minimum Viable Products) within four months, reducing time-to-market by 30%.- Conduct market research and customer feedback sessions, contributing to a 15% reduction in feature churn by better aligning the product with user needs. Show less

• 

  LearnWithPride Limited

  Apr 2024 - now

  Scrum Master

  - Lead Agile teams of 10+ developers, achieving a 25% increase in team velocity through streamlined Sprint Planning and effective Scrum Ceremonies.- Manage backlogs of 200+ items and prioritize work based on business needs, delivering projects on time with a 15% reduction in lead time.- Facilitate Daily Standups, Sprint Retrospectives, and Sprint Reviews, leading to a 30% improvement in team collaboration and transparency.- Drive Agile transformation initiatives across the organization, resulting in a 20% boost in overall productivity and faster product delivery.- Coordinate with product owners and stakeholders to define and refine product roadmaps, ensuring alignment with business goals and delivering three major product releases within budget.- Utilize JIRA and Confluence to track project progress and monitor Agile Metrics, achieving a 95% success rate on project delivery.- Provide Agile Coaching to new teams, reducing onboarding time by 40% and ensuring faster team alignment to Agile practices. Show less

• 

  Vourel Online Academy

  Aug 2024 - now

  Agile Scrum Master

  • Lead the Agile transformation at Vourel Online Academy, effectively coaching a cross-functional team of 10+ developers and educators in adopting and applying Scrum practices.• Boosted team productivity by 30% and increased velocity by 25% through structured Sprint Planning, engaging Retrospectives, and consistent backlog refinement.• Facilitate Agile ceremonies, including daily standups, sprint reviews, and retrospectives, to drive seamless communication and collaboration across a fully remote team.• Designed and implemented Agile metrics, achieving a 95% success rate in meeting sprint goals and significantly enhancing project delivery timelines.• Strengthened stakeholder engagement by fostering transparency through regular progress updates, leveraging data-driven insights to align priorities and expectations effectively. Show less

• 

  The Tann Mann Gaadi

  Oct 2024 - now

  Senior Project Manager

  - Spearheaded the launch of a new customer service platform, increasing user engagement by 40% and cutting response times by 30%.- Leading the organization’s Agile transition, boosting delivery efficiency by 25% and reducing cycle times by 15%.- Implementing automated project tracking tools, reducing administrative overhead by 20%.- Overseeing a $5M project portfolio, ensuring on-time, within-budget delivery across all initiatives.- Improved partner engagement by 35% by consistently delivering projects that meet or exceed expectations.- Mentor teams and facilitate training programs, increasing Agile maturity and fostering a culture of continuous improvement. Show less

• 

  HiiT Plc

  Nov 2024 - now

  Scrum Master Resource Person

  • Deliver comprehensive training in Agile and Scrum methodologies to diverse cohorts, enhancing trainees’ readiness for real-world Scrum roles.• Design and facilitate interactive workshops, sprint simulations, and backlog refinement exercises to reinforce Agile principles and Scrum practices.• Provide mentorship and coaching on Scrum roles, ceremonies, and artifacts, ensuring trainees grasp the practical application of Agile concepts.• Increase trainees’ certification success rates by 15 % through structured exam preparation sessions• Spearhead the integration of real-world project simulations, resulting in a 30% improvement in practical skill application.• Earn recognition for fostering a collaborative and supportive learning environment that boosts trainee engagement and satisfaction.• Develop tailored learning materials, including case studies, project scenarios, and assessment tools, to improve training engagement and outcomes.• Guide trainees in creating and managing Agile project artifacts such as product backlogs, sprint backlogs, and burndown charts.• Promote continuous improvement by collecting feedback from trainees and iterating on course content and delivery methods for enhanced learning experiences. Show less