Zoe Bisco

Experience

• 

  Total Health Care, Inc.

  May 2016 - Jan 2017

  Volunteer

  -Assisted in conducting group and individual psychotherapy sessions at a Federally Qualified Health Center (FQHC)-Worked with adults and children in the Center for Emotional and Social Health-Provided resources and creative outlets for patients

• 

  AMCE Physicians Group

  May 2016 - Jan 2017

  Medical Assistant

  -Supervised patient registration and administrative tasks ensuring all paperwork is HIPAA compliant.-Supported physicians in de-escalation and crisis intervention.-Acted as a liaison with emergency personnel and law enforcement.

• 

  St. Mary's College of Maryland

  Jun 2016 - Jul 2016

  Intern

  -Worked collaboratively and productively in outdoor and laboratory environments-Processed, cataloged, and curated artifacts according to Maryland state guidelines-Read, interpreted, and prepared Maryland archaeological site forms, mapping, and photography

• 

  Howard Community College

  Jan 2018 - May 2019

  Teaching Assistant

  -Encouraged students in the comprehension of new material through classroom instruction.-Facilitated study sessions and provided private tutoring.-Composed learning activities and materials for students.

• 

  Growth & Harmony Therapeutic Services

  May 2018 - now

  Office Manager

  -Executes multiple insurance coding and billing methods for a Behavioral Health practice, and ensures that the practice receives complete and accurate reimbursement through communication with insurance payors.-Established, built, and designed website with resources for client interaction.-Oversees HIPAA compliant charts & regulatory requirements including CAQH, liability coverage, & CEU completion.

• 

  Voya Financial

  May 2021 - Aug 2021

  Intern

  -Designed marketing plans and edited materials that lead to both, end user education & increased sales achievement.-Transcribed data into charts and formulated presentations that exhibited the information to associates.-Cold called for potential clients and interviewed new customers for discovery purposes.

• 

  Clarks Ace Hardware

  Oct 2022 - Jan 2024

  -Mentored employees in their growth, resulting in higher sales performance and increased employee satisfaction.-Promoted to: Opening/Closing of the store, supervised the accuracy of registers, governed daily reports, and collaborated with customers and sales team to resolve issues and concerns.-Championed the business to business manager role for the store, and mastered over 200 hours of training courses in a variety of fields. -Guaranteed that each customer had an exceptional experience in the store by personally assisting them in all projects and finding creative resolutions to any challenges.-Coached new cashiers and sales associates to help them quickly get acclimated to the team.-Enhanced the aesthetic of my store by creating displays & implementing new marketing materials for both locations.

  • Manager/Key Holder

    Oct 2023 - Jan 2024

  • Sales Associate/Cashier

    Oct 2022 - Oct 2023