Lisa McCorkle, Ph.D.

Experience

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  Dunlap and Associates, Inc.

  Aug 2001 - Aug 2002

  Human Factors Research Data Analyst

  Conducted human factors research, performed statistical analyses of research data, and presented data in reports and presentations for projects, including a Problem Driver Detection System for police vehicles.

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  California State University, Northridge

  Sept 2002 - Jul 2004

  Interactive Multimedia Course Designer

  Applied knowledge of human factors, human-computer interaction, and web usability to design and develop multimedia course materials for the distance master's degree programs offered by the Roland Tseng College of Extended Learning at California State University, Northridge. The products that I designed and developed included interactive multimedia web-based courseware, web-based software tutorials, interactive educational games, department websites, and online course websites.

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  SAS

  Jun 2005 - Sept 2005

  Software User Interface Design, Graduate Student Intern

  • Analyzed, designed, documented, and prototyped user interfaces of SAS Revenue Optimization software.• Worked with customers to gather requirements and feedback on product features and design. • Wrote UI specification documents and worked with developers and other usability specialists to implement an effective and intuitive user interface for the software.

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  联想

  Sept 2005 - Nov 2005

  Web Design and User Experience Research

  Applied user-centered design methods and conducted user experience research of global target audiences to assist in the redesign of Lenovo.com in order to achieve a more usable shopping experience for consumers of the ThinkPad and other Lenovo computing products.

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  SAS

  Nov 2005 - Mar 2018

  • Applied user-centered design methodology to analyze, design, develop, deliver, and evaluate specialized e-learning programs for sales, technical, and management training for SAS employees and partners globally, providing deliverables in media most accessible and usable for the topic and audience.• Designed curricula for training programs and wrote content for training courses.• Designed and developed websites, webpages, blogs, newsletters, videos, and SharePoint sites to help SAS employees find appropriate training programs and resources easily.• Published documentation and delivered training on e-learning design and development best practices.• Conducted training evaluations, analyzed data, and reported results for a global training team in interactive business intelligence dashboards.• Delivered training sessions, coaching, and workshops on SAS technology and methods for presenting effective and engaging software demonstrations to SAS employees globally.• Managed an onboarding training program for new SAS pre-sales employees. Show less • Designed, documented, prototyped, analyzed, and tested user interfaces of the SAS Business Intelligence web-based applications - Information Delivery Portal, Business Intelligence Dashboard, and SAS Visual Analytics. • Designed prototypes for SAS Mobile BI applications for iPhone, iPad, Blackberry, and Windows Mobile. • Conducted user research, workflow analysis, and needs assessment of customers to contribute to user-centered design of new SAS products. • Conducted usability testing to collect feedback on user interface designs and user experience. Incorporated test results and user feedback into designs to improve the user experience of SAS BI products with each version.• Published and presented information on data visualization and business intelligence best practices at conferences and in white papers and articles.• Demonstrated SAS Business Intelligence products at events like SAS Global Forum, and recorded video demos for sas.com. Show less

  • Principal Learning & Development Specialist

    Oct 2011 - Mar 2018

  • Senior Usability Analyst

    Nov 2005 - Oct 2011
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  Blue Cross NC

  Mar 2018 - now

  • Plan and lead innovative approaches and strategies to learning design, deployment, and delivery at Blue Cross and Blue Shield of North Carolina.• Develop and implement a structured innovation program that enhances the learner experience and increases workforce performance by leveraging market-leading and research-based learning principles, approaches, tools, and technologies.• Drive user-centered research and design thinking methodologies in the Blue Cross NC Learning Design & Delivery Center of Excellence to enable organizational agility, innovation acceleration, continued improvement, and effective outcomes.• Lead the organizational development initiative to develop a data-driven culture and increased data literacy and data acumen at Blue Cross NC. • Lead Innovation Labs to design, workshop, deploy, and evaluate new solutions for supporting workforce learning, skill development, and performance improvement. Solutions include virtual reality learning simulations, augmented reality learning games, digital credentials to recognize accomplishments in skill mastery, and personalized learning recommendation profiles driven by skill assessments and continuous learning habits. Show less • Planned and conducted user experience research and contributed to the UX and UI design of a new software application to be used internally for customer support at Blue Cross NC.• Designed information architecture and led content strategy to create digital content for the new web-based software application.• Consulted and guided the product and development teams on applying design thinking principles and methods to ensure the design and development of a user-centered and valuable solution.• Conducted usability testing and design thinking activities to incorporate user-centered design throughout the development process and align product development to business and user objectives. Presented usability test findings, data, and recommendations to the product team and key stakeholders. Show less

  • Sr. Manager, Learning Innovation and Quality Assurance

    Jun 2022 - now

  • Learning Innovations Lead

    Jan 2019 - Jun 2022

  • User Experience Researcher

    Mar 2018 - Dec 2018