Chelsie Freed

Experience

• 

  McDonald's Corporation

  Oct 2009 - Sept 2011

  Crew Trainer

  Targets and deadlines had to be met, to guarantee that customers were served at the correct time.Fast paced environment, always had be alert and on our feet.Ensuring good customer service whilst serving and assembling customers requests i.e. Food, drinks and desserts.Being able to work long shifts and being flexible to fulfill the company and customers expectations of quality service and standard.Using initiative and helping team members when in need. Leading new starters to make sure that they comply with the rules and regulations in place, as well as training staff to be able to do the job required to the best of their ability/Continuous examinations are taken for in service, quality and cleanliness to insure that the correct procedures and guidelines are followed. Show less

• 

  John Lewis

  Aug 2011 - Aug 2012

  Catering Assistant

  Targets and deadlines had to be met, to guarantee that customers were served at the correct time.Being able to achieve a Level 2 Certificate in Food Safety.Preparing food from scratch such as desserts, mains and breakfast.Being able to oblige to the rules of hygiene.Communicating with staff/ the team on a regular basis to successfully deliver our customer service and food to a high standard.Hit targets, which generated profits within the company.

• 

  William Hill

  Sept 2012 - Feb 2013

  Customer Service Assistant

  Undertaking the responsibility to be a friendly and welcoming face within the company. The key to making customers feel welcome within the shop, as well as striving to continuously deliver excellence through customer service skills. Making sure that customers have enjoyed their in-shop experience through William Hill.

• 

  Amazon UK

  Jan 2013 - Apr 2013

  Data Entry & Customer Service Liaison

  To input data/metrics onto internal systems through partnering with internal teams. To support customer services with customer queries either by phone or email and investigations.

• 

  Tesco

  Mar 2013 - Apr 2013

  Personal Shopper

  I helped maintain customer expectations of the company by selecting the items that the customers have requested and ensuring that each item meets their selection criteria.I successfully picking customers orders and neatly packing and ensuring that the products are fresh and of high quality, as well as making sure they are long lasting.Making sure that customers have a fantastic home shopping experience.Being a friendly, smiling member of Tesco’s so that customers are able to approach and ask questions, as customer service is extremely important.Ensure that I deliver a warm, friendly and helpful service to customers, as well as colleagues. Show less

• 

  Milton Keynes College

  Apr 2013 - May 2013

  Data Entry

  To input data correctly onto an internal system (OLASS) and to accurately file important documentation into numeric order by each Prison.

• 

  Aspers Group

  Jul 2013 - Feb 2014

  Cashier

  To make sure that I deliver great customer service and being able to deal with money efficiently and accordingly. Dealing with paperwork and making sure that everything is filed and input in the correct place.

• 

  University of Bedfordshire

  Oct 2013 - Jul 2015

  Freelance Writer

  Interview local celebrities or members of the public and write either a news story or feature on the piece.

• 

  Psychic Today

  Jan 2014 - Jan 2014

  Customer Service
• 

  Cafe Rouge Woburn Centre Parcs

  Feb 2014 - Feb 2015

  Bar Supervisor

  To assist the Bars Manager in the effective running of the bar and ensuring customer satisfaction by maintaining an exceptional standard of delivery and professionalism whilst achieving profitability in line with budget.

• 

  Aeromark Ltd

  Sept 2014 - Oct 2014

  Marketing Assistant/ Data Research Assistant

  I carried out a one month internship for Aeromark LTD as part of their marketing department. I assisted the Marketing Manager in email campaigns by researching key decision makers on Linkedin and telemarketing to find email addresses for Salemaker 360 automated email marketing software. I effectively reached my targets of 50 email addresses per week and collated my findings in a CSV Excel spreadsheet to upload to the database. I supported the content that was distributed via email on social media also. Using Twitter, Facebook and Linkedin I posted updates which included links to the Aeromark website. During my time at Aeromark, I helped increase Twitter followers and attracted more hits to the website. One particular project I was pleased to complete was the brief of Aeromark promotional items. I researched Stylus pens, requested samples and liaised with the print supplier on how I would like them to look. Other duties included taking photos of local areas for the purpose of print marketing, Competitor analysis and Blog writing. Show less

• 

  Intelligent Business Growth

  Dec 2014 - Nov 2015

  Markting Assistant
• 

  Looking for a Freelance/Graphic Design/Marketing Position

  Apr 2015 - now

  Marketing, Advertising, Journalism, Social Media or Graphic Design.
• 

  MAINTENANCE MANAGEMENT LIMITED

  May 2015 - Nov 2015

  Customer Service Representative

   Handle Incoming calls from Clients reporting new maintenance faults in line withKPIs and SLAs Incoming calls from Clients chasing outstanding/current maintenance calls in line with KPIs and SLAs Handle Incoming calls from contractors to update outstanding maintenance calls in line with KPIs and SLAs Outbound calls to Contractors assigning work orders within SLAs and KPIs Outbound calls to contractors chasing updates on outstanding/current maintenance calls within SLAs and KPIs Outbound calls to Clients to advise of updates to jobs/chase job completion Administrative tasks to support the operation as determined by processes and instructed by Management Handle escalation calls from Customer senior staff.  Keeping promises of Customer Service  Customer focus, empathy and understanding. Attention to detail and accuracy – meet and strive to exceed call quality KPIs Ensure that EVERY intervention with the Customer is one of Customer Service excellence Show less