Matthew Rawcliffe

Experience

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  Bauhinia Bar

  Apr 2009 - Jun 2010

  Assistant Manager

  Opened and closed the restaurant, cashing up at the end of the night.Dealing with customer enquiries or complaints.Prioritise table reservations, phone calls and walk in customers.Assess trial shifts of potential recruitments.Marketed hot and cold food in busy catering business increasing sales.

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  Friends Life group

  Jan 2011 - Aug 2011

  Customer Pensions Representative

  To analyse new cases and take appropriate action ranging from no further benefits to new pension set ups and correspondence.Organise and prioritise work to ensure work is completed within a 3 day target.To arrange for pension payment to commence to a clients account.To check and correct other team members workings.Contact clients via post, telephone and email to answer queries.Perform manual and automated tax and benefit calculations.To update and maintain the customer database efficiently.To liaise with other teams to ensure compliance with the legal and regulatory aspects of pensions administration. Show less

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  Computershare

  Aug 2011 - Jan 2013

  Case Handler;To make repayments in accordance with a parties' instruction.Organising and responding to complex emails.To deal with cases where a party has missed an important deadline.Extracting and summarising relevant information to a case efficiently to input into the system.Prioritise work to ensure strict deadlines are met.Respond to telephone queries effectively & efficiently.Creating files for storage of hard & electronic evidence.Account Management;To provide first point of contact assistance to major estate agents.To talk agents through processes and complex deposit management.To respond efficiently to emails and voice mails within tight deadlines.To liaise with other areas of the business to provide a complete response for the agent. Deliver reliable and accurate information to all agents. Show less

  • Account Manager & Case Handler - The Deposit Protection Service

    Aug 2012 - Jan 2013

  • Administrator - The Deposit Protection Service

    Aug 2011 - Aug 2012
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  Capita

  Nov 2011 - Dec 2011

  TV Licensing Data Input

  A temporary placement through Blue Arrow which involved;To compile, sort and verify the data before it is entered.To enter data onto the main system received through emails.To ensure accuracy is at a maximum by double checking all work.Exceeding targets of 250 entries a day.Take responsibility to email the customer if more information is required. Resolve indecipherable messages using specialised techniques and programs.

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  Coutts

  Jan 2013 - Nov 2015

  Built a market leading middle office team with worldwide experience that has become fundamental to the bank meeting FCA & FINMA, FATCA and CDB 08 requirementsEnhanced and initiated liaison methods with Compliance, Legal and AML Departments to identify & assess regulatory or reputational risks and implemented defensive strategies to quench such risksTraining and mentoring of the remediation team & new starters and assisting the Quality Assurance & Standards team with new ideas for department training sessionsOngoing evolving and redefining of KYC & transaction review processes & standards to ensure my team is accustomed to revised internal rules & external regulationsDeveloped into an influential figure to Business Risk Managers in order to address KYC implausibility issues and pending document requirementsBecome instrumental to ongoing discussions with Senior Stakeholders in order to set up and transfer review techniques for the client onboarding teamEarned the respect and expertise to deputise for the Head of Client Due Diligence during absence & represent the team in front of managementCreated an optimised task force and network to share processes and operations with the takeover bank Show less Define superior procedures to ensure annual KYC reviews and onboarding documents fully adhere to regulatory framework and requirementsEnsure the bank’s adherence to regulatory framework, compliance, control, regulatory training & competency, documentation & risk managementManagement and control of offshore project teams to ensure adherence to local Swiss requirements and completion within deadlinesDeveloped and enriched my knowledge and experience of segments including EMEA and Asia including local laws, risks and proceduresEnhanced the productivity and reliability of the Monaco branch by advising, assisting and recommending best practice procedures Adhere to current sanction lists and investigate client profiles according to risk appetiteResearch and assess current and potential PEP clients and structuring annual review projects Show less Currently taking control & responsibility of a high risk remediation project involving training international bankers & team members and remediation of client accounts ensuring strict FSA deadlines are met.Deliver a strong risk framework across the front line staff and back office team in line with group policies and FCA requirements to ensure operational risk is well managed.Taking control & responsibility of file remediation of top tier clients involving training & liaising with international bankers including Asia & other team members & senior management/stakeholders and remediation of client accounts. Applying new processes and training other team members, checking of their work and providing support & guidance and periodic reviews of procedures. Also supplying recognition of success on completion of tasks.Engaging with global Directors and high profile private bankers in order to build a good relationship to ensure work is progressed & completed within FCA guidelines and act as their trusted first point of contact for queries and communications.Make operational risk decisions based on the analysis of a client’s profile, reputational risk and account usage; including 12 month transaction monitoring in line with company policy to identify unusual activity that would require reporting and investigating.Ensure work is completed within FCA deadlines and tracking progress to report to management including record keeping and MI logging.Chairing international conference calls with offshore management.Communicating complex requirements to management at different levels in addition to reporting accurate and up to date operational risk information. Show less

  • Head of Remediation Team

    Oct 2014 - Nov 2015

  • Client Due Diligence Officer

    Apr 2014 - Nov 2015

  • AML High Risk Remediation Case Handler

    Jan 2013 - Mar 2014
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  UBP - Union Bancaire Privée

  Nov 2015 - Jun 2016

  FATCA & Remediation Expert
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  Bank of Ireland

  Sept 2016 - Jan 2017

  AML Operations Team Manager
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  UBP - Union Bancaire Privée

  Jan 2017 - now

  • Consolidated Supervision Manager

    Mar 2023 - now

  • Head of Investor Protection (Consolidated Supervision)

    Jan 2022 - Apr 2023

  • Director | Head of Remediation Switzerland

    Jan 2020 - Apr 2023

  • Senior Remediation Specialist

    Jan 2017 - Jan 2020