Lucy Anderson

Experience

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  GE Capital Financial

  Jun 1998 - Aug 2000

  Customer Service/Client Relations

  Customer Service calls and worked with clients to provide single point service. Ran morning reports for coaches, helped Quality Department monitor calls, was on the Assist Line- taking supervisor calls and answering questions from other reps. Top Customer Service Rep, and was on the motivational committee, quality review board.

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  IMRL Rail Link

  Jan 2001 - Dec 2001

  Account Manager

  Handled billing and processing of payments for IMRL Rail Link out of Davenport, IA. Worked with companies A-L. Railroad sold.

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  KCI

  Nov 2002 - Aug 2004

  Medical Billing/Patient Pay

  Handled accounts for various facilities, worked with patients on the wound VAC billing Medicare and various insurance companies.

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  A.W.A.R.E Early Head Start

  May 2005 - Jun 2008

  Lead Teacher

  Worked with parents and children to plan, organize and implement education opportunities. Also handled USDA for the center.

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  University of Phoenix

  Sept 2008 - Jul 2012

  Senior Enrollment Advisor

  Advising undergraduate and graduate students when it comes to enrolling to complete a degree.

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  EDMC

  Aug 2012 - Jun 2013

  Assistant Director of Admissions

  Accurately and completely explained educational programs, expected outcomes, student services, and financial consideration to students, parents, and educators. Managed inquiries to achieve prompt contact and performance activity weekly goals; utilized approved recruitment policies/formats; made prompt and effective contact with inquiries and redirect unqualified candidates based upon incompatible career goals. Scheduled and conducted interviews, pursued qualified candidates for enrollment, and determined appropriateness of candidates for admission based upon career goal compatibility; while assisting other personnel and departments with data collection and problem solving. Show less

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  Career Step

  Jan 2014 - Nov 2018

  Academic Advisor

  Advises prospective students on selection of courses based on their individual education and vocational objectives. Compiles registration information and accepts tuition payments. Uses a CRM (Salesforce) to manage a pipeline of potential learners. Meets or exceeds monthly enrollment/sales targets. Produces regular activity and sales forecast reports

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  SUSE

  Nov 2018 - now

  As an Inside Account Executive at SUSE, I empower organizations to innovate and thrive by bringing the infinite potential of open source to the Enterprise. I collaborate with customers to understand their unique challenges and guide them towards solutions that deliver real business value.Whether they need to increase agility with cloud-native technologies like Rancher, optimize their IT infrastructure with SUSE Linux Enterprise Server, or enhance security with SUSE Security, I'm committed to helping them achieve their desired outcomes and giving them the freedom of choice. Show less •High Priority Inbound for Existing Accounts•Upsell/Cross-sell to Existing Accounts•Territory Renewals•Prepare renewal quotes for maintenance contracts within 90 to 120 days prior to expiration.•Contact and follow-up with customers and partners to ensure timely maintenance renewal.•Prepare orders to submit for maintenance renewal processing and invoicing.•Expert product understanding, system knowledge and processes to assist in selling maintenance renewals.•Timely resolution of backlog in assigned territory, track cancellations to ensure accurate processing.•Manage a sales territory carrying a quota in maintenance contract renewal•Maintain an accurate customer master record, assets and maintenance entitlement•Ensure customers are aware of new products, features and functionality•Assist customers with any product discrepancies in their install base to include subscription reconciliations•Assist Sales and Finance teams with customer and account research & customer audits for renewal orders•Resolve order issues with Distributor and Order Management•Assist customers and Sales with support contract co-terming•Work with field sales when needed to save any potentially lost support renewal Show less

  • Inside Account Executive at SUSE

    Nov 2023 - now

  • Account Manager/Renewals Specialis

    Nov 2018 - Nov 2023