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Claudia Birrer

Claudia Birrer

Followers of Claudia Birrer577 followers
location of Claudia BirrerWinterthur, Zurich, Switzerland

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  • Timeline

  • About me

    Excited about new adventures to come!

  • Education

    • Commercial College, Kantonsschule Hottingen

      2010 - 2013
      Vocational Matura Business Administation 5.25

    • University of Applied Science Zurich, School of Management and Law

      2016 - 2020
      Bachelor Business Administration with Specialisation in General Management 5.1

      Bachelor Thesis: "Development of a model for customer value assessment for the M-Industry". Achievement of the highest grade 6. Nomination on the Dean's List of the UAS Zurich School of Management and Law This certificate is presented to the 10% best graduates of the year in the respective specialization.

  • Experience

    • JOWA AG

      Aug 2012 - Aug 2021

      - Further development of the CRM system- Optimization and implementation of new sales and marketing processes in the CRM system- Internal contact person for release management, training, testing and support questions - CRM controlling - Central role in the implementation of SAP Sales Cloud / Cloud for Customer (CRM system) within the scope of a major project of M-Industry (Conceptual tasks and Training responsibility)- Key-User function during the implementation of the first SAP CRM system at Jowa AG (- Support in the configuration of the system and End-user training) - Customer service (telephone)- Complaint management- Tele sales activities - Elaboration of promotion activities with the customer- Assisting Key Account Manager and Sales Manager with providing analysis data, customer presentations, calculations and proposals - Coordination tasks in the end-to-end trading process - Administrative activities in the area of sales promotion- Assistance in the preparation of trade fairs- Support of the Key Account Managers and Sales Managers

      • Customer Relationship Management Specialist

        Jul 2020 - Aug 2021

      • Sales Support & Project Staff

        May 2017 - Jun 2020

      • Sales Support Customer Service

        Oct 2016 - Apr 2017

      • Sales Support for Key Customers

        Aug 2013 - Sept 2016

      • Commercial Trainee

        Aug 2012 - Jul 2013

    • Educational Institution

      Sept 2021 - Feb 2022
      Auslandaufenthalt / Sabbatical

    • Ochsner Sport

      Mar 2022 - now

      • Teamleiterin CRM

        Jan 2024 - now

      • Projektleiterin CRM

        Mar 2022 - Jan 2024

  • Licenses & Certifications

    • Diplôme d'Études en Langue Francaise DELF B1

      DELF DALF Suisse

    • Google Data Analytics

      Google

    • First Certificate in English

      University of Cambridge

  • Honors & Awards

    • Awarded to Claudia Birrer
      Nennung auf der Dean's List Schhool of Management and Law - Zürcher Hochschule der Angewandten Wissenschaften Aug 2020 Dieses Zertifikat wird den 10% besten Absolventen des Jahrgangs in der jeweiligen Vertiefung überreicht.
    • Awarded to Claudia Birrer
      Mitglied bei Beta Gamma Sigma Beta Gamma Sigma Aug 2019 Founded in 1913, Beta Gamma Sigma is the international business honor society for AACSB-accredited schools, which are the top 5% of business school programs around the world. Inducted as students, BGS members go on to serve in critical leadership roles in corporate, entrepreneurial, government, non-profit, and academic sectors. Members currently reside in all 50 U. S. states and more than 190 countries.