Lee Ann Franklin, MBA, MDIV, HEC-C, BCC

Experience

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  Hallmark Cards

  Jan 2009 - Jun 2011

  Led cross-functional teams in ideating, expanding services, and conceiving novel products. Drove innovation at the heart of emotional enrichment, collaborating to create transformative experiences for individuals. Guided innovative teams across Party, Gift Presentation, and Stationery divisions. Orchestrated creative strategies driving impactful product concepts. Transformed occasions into memorable experiences through collaborative design, enriching emotional connections.

  • Innovation Leader

    Apr 2010 - Jun 2011

  • Creative Director--Party, Gift Presentation & Stationery

    Jan 2009 - Apr 2010
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  Texas Health Huguley Hospital Fort Worth South

  Jun 2011 - May 2012

  Chaplain Resident
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  Baylor Scott & White Health

  Aug 2012 - Mar 2013

  Chaplain Resident II
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  Kindred at Home

  Mar 2013 - Mar 2014

  Hospice Chaplain / Bereavement Coordinator

  Provided ecumenically oriented spiritual support and emotional care to patients, families and hospice and nursing home facility staff; made spiritual assessments and determined appropriate interventions and desired outcomes in accordance with a holistic plan of care determined by the interdisciplinary group; accurately documented interventions and outcomes; provided bereavement support to grieving loved ones, staff, and facility members through individual counseling, grief group facilitation, and regular mailings. Show less

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  Christian Church (Disciples of Christ)

  May 2013 - now

  Ordained Minister
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  ELYSIAN HOSPICE LLC

  Mar 2014 - Oct 2014

  Spiritual Care/Bereavement Coordinator

  Developed an innovative bereavement program to facilitate the grief needs of hospice patients, family members, and staff. Coordinated with area funeral directors and clergy to align services for the good of the community; assessed spiritual and emotional needs of hospice patients, family and staff and developed a plan of care to meet their needs; worked with an interdisciplinary team to deliver holistic care to every patient and family member, according to specific needs.

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  Association of Professional Chaplains

  Aug 2014 - now

  Board Certified Chaplain
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  JPS Health Network

  Oct 2014 - Dec 2015

  Chaplain

  As a full-time Oncology, Women's Services, and Trauma chaplain, I provide spiritual, emotional, and grief support to patients, families, and staff in this level-one trauma hospital and at the John Peter Smith Health Network Center for Cancer Care.

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  North Kansas City Hospital

  Jan 2016 - Apr 2017

  Director, Spiritual Care And Guest Services

  Led a team of chaplains as we provided spiritual and emotional support to staff, patients, and guests. As Director of Guest Services, I led a team of Ambassadors to provide concierge services to patients, guests, and staff consistent with our goal to exceed customer expectations. I directed volunteer services in innovative ways that aligned volunteers’ passions and experiences with hospital need.

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  JPS Health Network

  Aug 2017 - Feb 2024

  Lead a team of chaplains in providing emotional and spiritual support to staff, patients, and families throughout hospital, clinics, and community. Lead the JPS Ethics Consult Service, helping patients and care teams navigate through complex decision-making challenges. Enhance individual, team, and organizational well-being by facilitating Schwartz Rounds, teaching evidence-based mindfulness practices, and offering other interventions that nourish mind, body, and spirit. Led a team of chaplains in providing emotional, spiritual, and ethics support to staff, patients, and families throughout hospital, clinics, and community. Teach evidence-based mindfulness practices that facilitate healing to staff and patients.

  • Executive Director, Spiritual Care & Ethics

    Aug 2019 - Feb 2024

  • Director, Spiritual Care & Ethics

    Aug 2017 - Aug 2019
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  The Schwartz Center for Compassionate Healthcare

  Nov 2023 - now

  Member Experience Advisor