
Claudio Cesar Braulio Carneiro, PMP

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About me
Business Operations Manager at Nokia
Education

Fundação Getúlio Vargas
2003 - 2004MBA (Master in Business Administration) em Gerência de Projetos
Universidade São Judas Tadeu
1994 - 1999Engenharia Elétrica
Centro Universitário Senac
2017 - 2018Pós-graduação lato sensu ESPECIALIZAÇÃO EM GESTÃO E GOVERNANÇA DA TECNOLOGIA DA INFORMAÇÃO
University of Chicago
2021 - 2021Extension course Artificial Intelligence and Data Science for LeadersData-Driven Decisioning and LeadershipData as a Competitive AdvantageMachine Learning (ML) and Artificial Intelligence (AI)AI and ML as a ServiceAI as a Service: Use CasesAI Transformation—Building Teams and OrganizationsCredentials:https://lnkd.in/dK59dyRn
Experience

Nextel Telecommunications
Dec 1998 - Apr 2010Specialist Engineer
Jun 2009 - Apr 2010RF Planning Supervisor
Aug 2005 - May 2009RF Optimization Supervisor
Aug 2004 - Jul 2005Engineer
Apr 2000 - Jul 2004Technician
Dec 1998 - Mar 2000

Nokia
Apr 2010 - nowExpertise in Transformation programs, working with multidisciplinary teams, continuously seeking productivity improvements and operational efficiency increase.Conduction of green belt project (methodology DMAIC – Define, Measure, Analyze, Improve, Control) related to logistic cost reduction regarding installation materials, resulting in annual savings over 800kEur.Development of process automation projects for business areas based on RPA (Robotics Process Automation), that helped project teams to increase operational efficiency and improve productivity on delivery services to customer. Show less Experience as Performance Manager Brazil, leading performance team, and responsible for contractual performance indicators (KPIs SLA), analysis and identification of root cause, definition of action plans for improvement, and management of the implementation of these actions across the engineering and operations.Experience as interim Head of Performance from August to November 2011, being responsible for the Performance structure of the Project Operational Excellence Nextel, managing the performance managers from Argentina, Chile, Peru, Mexico and Brazil.Responsible for the implementation of the Capacity Management Program in Brazil, and its dissemination in other countries (Argentina, Chile, Peru and Mexico). Show less
Business Operations Manager
Apr 2022 - nowProject Manager, Transformation
Jan 2020 - Mar 2022Transformation Manager
Mar 2016 - Dec 2019Process Improvement Expert
Dec 2014 - Feb 2016Planning Manager
Jun 2013 - Dec 2014Performance Manager
Jan 2011 - Jun 2013RF Planning Supervisor
Oct 2010 - Jan 2011Specialist Engineer
Apr 2010 - Sept 2010
Licenses & Certifications
- View certificate

Inteligência Artificial e Data Science para Líderes
The University of ChicagoJul 2021 - View certificate

Psychological Safety: Clear Blocks to Innovation, Collaboration, and Risk-Taking
LinkedInDec 2021 
Project Management Professional (PMP)
Project Management Institute- View certificate

Delivering Results with a Business-focused PMO
LinkedInDec 2021 - View certificate

Artificial Intelligence Foundations: Machine Learning
LinkedInSept 2020 
Lean Six Sigma Green Belt Certification
Nokia- View certificate

Learning Data Science: Understanding the Basics
LinkedInJun 2021 - View certificate

Leadership: Practical Skills
LinkedInFeb 2022 - View certificate

Finance for Non-Financial Managers
LinkedInApr 2022 - View certificate

Customer Service Strategy
LinkedInOct 2019
Languages
- enEnglish
- spSpanish
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