Matthew Hamlyn

Experience

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  Craghoppers

  Jul 2013 - Jul 2014

  Sales and Merchandising

  • Overall responsibility for the management of an entire department within this clothing store• Replenishing stock on the shop floor and efficiently managing stock movements• Handling incoming calls and mail, providing a rapid response to customer enquiries• Enabling the store to exceed targets and deliver year-on-year revenue increases• Deputising for the Store Manager, with responsibility for visiting other stores to maintain quality standardsKey achievements • Enabling the store to exceed targets and deliver year-on-year revenue increases • Deputising for the Store Manager, with responsibility for visiting other stores to uphold quality standards Show less

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  Metropolitan Police

  Aug 2014 - Sept 2019

  • Started as a Police Constable mainly dealing with volume crime, mostly Level 1 crime• Spent short time in the Emergency Response Team, a mobile 999 response unit, patrolling and responding to emergency calls• Undertook training in managing crime scenes, forensic training, interviewing, advanced statement taking and advanced interviewing• Worked on the Serious Domestic Violence Unit and the Serious Vulnerable Persons Unit, encompassing various serious offences.• Received a commendation for responding to the Westminster Bridge attack by helping coordinate a temporary triage centre at St Mary’s Hospital, 2017 Show less

  • Police Detective

    Mar 2016 - Sept 2019

  • Police Officer

    Aug 2014 - Mar 2016
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  Financial Ombudsman Service

  Oct 2019 - May 2020

  Ombudsman Manager

  • Leading a team of up to 10 financial complaint investigators reviewing and analysing complex complaint cases from a range of financial sectors, such as insurance, banking and investments• Working from home 2 days per week, handling a personal caseload of up to 20 cases simultaneously, dealing with more complex cases directly, and any cases referred for escalation• Responsible for making legally binding decisions which determined the outcome of financial complaints, specialising in banking or insurances cases involving complaints from SMEs or consumers, or dealing with initial enquiries from potential customers• Line management responsibility for the complaints investigators, monitoring their work and recorded calls for quality assurance, and ensuring their decisions are reasonable, providing written feedback on their performance• Managing the investigators’ time, ensuring a response within FCA guidelines • Working within strict deadlines to ensure banks fulfil their legal obligations towards the service and our high expectations towards their customers, whilst adhering to FCA/CIDRA/ICOBS guidelines• Following up outstanding information from the team, consumers and businesses• Providing advice and support to the team and other colleagues• Assisting in the recruitment of complaints investigators, interviewing and selection of candidates in conjunction with HR Show less

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  Ofgem

  Nov 2020 - Apr 2021

  Fraud Investigations Manager

  Managing and dealing with any fraudulent e-serve initiatives and corporate fraud cases.

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  Department for Digital, Culture, Media and Sport (DCMS)

  Apr 2021 - Dec 2022

  Economic Crime Manager

  - Responsible for the organisation's Economic Crime Strategy and implementations- Providing expert comments on complex and large business cases- Working on the Organisation's Covid-19 Fraud Measurement Assurance/Post Event Assurance Activity- Managing and supporting our 45 Arm Length Bodies (ALBs) Economic Crime work- Creating and implementing the organisations Fraud Risk Assessment (FRA)

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  Fidelity International

  Dec 2022 - now

  Fraud Prevention Manager