Melany Taveras

Experience

• 

  Brodo Broth Company

  Jun 2018 - Sept 2022

  Assistant Manager

  *Supported senior company leaders by delivering reports outlining performance to drive process improvements.*Shared product knowledge with customers while making personal recommendations.*Worked as a team member to provide the highest level of service to customers.*Trained 20+ new employees on restaurant procedures and customer service standards, contributing to their smooth integration into the team.

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  Maman NYC

  Nov 2022 - Aug 2023

  Server

  *Consistently received excellent customer feedback, achieving a 95% satisfaction rate by providing exceptional service and addressing customer needs promptly.*Successfully upsold menu items and beverages, contributing to a 20% increase in average check size and boosting restaurant revenue.*Maintained composure during high-pressure situations, such as handling large parties and resolving customer complaints, ensuring the restaurant's reputation for exceptional service.*Practiced proper health and safety protocols, ensuring a clean and safe dining environment for both customers and staff, with zero health code violations. Show less

• 

  Gumption Coffee

  Aug 2023 - now

  Barista

  *Consistently received excellent customer feedback, achieving a 95% satisfaction rate by providing exceptional service and addressing customer needs promptly. *Successfully upsold menu items and beverages, contributing to a 20% increase in average check size and boosting restaurant revenue. *Maintained composure during high-pressure situations, such as handling large parties and resolving customer complaints, ensuring the restaurant's reputation for exceptional service. *Practiced proper health and safety protocols, ensuring a clean and safe dining environment for both customers and staff, with zero health code violations. Show less

• 

  NOURRIR DRINKS INC

  Feb 2024 - Mar 2024

  Sales And Marketing Intern

  *Conducted targeted cold calls to prospective vendors, utilizing persuasive communication techniques to articulate the unique value proposition of the product.*Achieved a 30% conversion rate from cold calls to scheduled product demonstrations through effective objection handling and relationship-building skills.*Developed and maintained a database of vendor contacts, facilitating efficient follow-up and relationship management.