Melany Taveras

Melany Taveras

Assistant Manager

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location of Melany TaverasBronx, New York, United States

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  • Timeline

  • About me

    Business Administration Student | Seeking Internship in Human Resources | 2025 Graduation

  • Education

    • City University of New York-Herbert H. Lehman College

      2023 - 2025
      Bachelor's degree Business Administration
    • City University of New York-Herbert H. Lehman College

      -
    • CUNY Bronx Community College

      2020 - 2022
  • Experience

    • Brodo Broth Company

      Jun 2018 - Sept 2022
      Assistant Manager

      *Supported senior company leaders by delivering reports outlining performance to drive process improvements.*Shared product knowledge with customers while making personal recommendations.*Worked as a team member to provide the highest level of service to customers.*Trained 20+ new employees on restaurant procedures and customer service standards, contributing to their smooth integration into the team.

    • Maman NYC

      Nov 2022 - Aug 2023
      Server

      *Consistently received excellent customer feedback, achieving a 95% satisfaction rate by providing exceptional service and addressing customer needs promptly.*Successfully upsold menu items and beverages, contributing to a 20% increase in average check size and boosting restaurant revenue.*Maintained composure during high-pressure situations, such as handling large parties and resolving customer complaints, ensuring the restaurant's reputation for exceptional service.*Practiced proper health and safety protocols, ensuring a clean and safe dining environment for both customers and staff, with zero health code violations. Show less

    • Gumption Coffee

      Aug 2023 - now
      Barista

      *Consistently received excellent customer feedback, achieving a 95% satisfaction rate by providing exceptional service and addressing customer needs promptly. *Successfully upsold menu items and beverages, contributing to a 20% increase in average check size and boosting restaurant revenue. *Maintained composure during high-pressure situations, such as handling large parties and resolving customer complaints, ensuring the restaurant's reputation for exceptional service. *Practiced proper health and safety protocols, ensuring a clean and safe dining environment for both customers and staff, with zero health code violations. Show less

    • NOURRIR DRINKS INC

      Feb 2024 - Mar 2024
      Sales And Marketing Intern

      *Conducted targeted cold calls to prospective vendors, utilizing persuasive communication techniques to articulate the unique value proposition of the product.*Achieved a 30% conversion rate from cold calls to scheduled product demonstrations through effective objection handling and relationship-building skills.*Developed and maintained a database of vendor contacts, facilitating efficient follow-up and relationship management.

  • Licenses & Certifications

    • Thinking Like an Analyst

      Maven Analytics
      Jul 2025
      View certificate certificate
    • Certificate of Completion- Leadership and Career Accelerator

      Braven
      Dec 2023
    • Small Business Internship Program

      Lehman College
      Apr 2024