Crystal T.

Experience

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  University of Redlands

  Dec 2002 - Dec 2004

  Assistant to Director of Financial Aid
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  Applebee's

  May 2003 - Apr 2005

  Server
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  Fiesta Ford Lincoln Mercury

  Jun 2005 - Mar 2007

  Service Advisor

  • Pleasantly greeted customers and asked open-ended questions to better determine needs.• Assisted customers by listening closely, finding solutions to problems and making recommendations based on product knowledge.• Entered customer interaction details into the system to track requests, document problems, and record solutions offered.• Suggested add-on services that would be helpful to customers and improve bottom line.• Effective liaison between customers and internal departments.• Conferred with customers about concerns with products or services to resolve problems and drive sales.• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.• Provided primary customer support to internal and external customers in fast-paced environment.• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns. Show less

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  Enterprise Rent-A-Car

  Mar 2007 - Apr 2011

  Assistant Branch Manager

  • Managed and operated two car rental offices in the towns of Bishop and Mammoth Lakes and reported to my direct supervisor who worked 200 miles away.• Supervised branch employees and completed performance evaluations.• Trained and developed new team members in alignment with company service standards and objectives.• Coached and developed branch staff by offering constructive feedback and training opportunities.• Developed and managed employee schedules, balancing individual requests and requirements with business needs.• Facilitated customer satisfaction by executing personal communication and frequent follow-ups.• Developed sales strategy to meet established sales objectives.• Assessed budget plans and present costs to forecast trends and recommend changes.• Identified and capitalized on community business opportunities with effective networking.• Implemented process improvements to increase productivity.• Maximized efficiency through effective resource allocation and employee management.• Protected company assets with strategic risk management approaches. Show less

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  Inyo County Probation/ Juvenile Center

  Jun 2011 - Mar 2012

  Group Counselor/ Juvenile Corrections

  • Supervised juveniles in custody daily, including during mealtime and recreational time.• Performed searches of persons and property and completed paperwork upon intake of new juveniles.• Conducted one-on-one and group counseling sessions with juveniles in custody and helped them develop plans for their success in the program and upon release.• Utilized Motivational Interviewing and EPICS techniques in sessions with juveniles.• Taught juveniles in custody basic life skills such as communication and hygiene.• Observed and recorded mental and physical health of each juvenile in custody.• Developed treatment plans for juveniles.• Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.• Completed incident reports when disorder or violence occurs.• Transported juveniles in custody to and from court hearings and medical facilities.• Suggested special community service rehabilitation programs to help further support juveniles.• Interpreted data from various assessment tools to determine appropriate level of supervision.• Initiated crisis intervention by following official crisis communication plans and training. Show less

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  Northern Inyo Hospital

  May 2013 - Apr 2014

  Medical Records/Accounting Clerk

  • Scanned and indexed all inpatient medical charts.• Interacted and communicated easily with department personnel and public.• Reviewed medical records for completeness and filed records in alphabetic and numeric order.• Received and routed medical records.• Input data into computer programs and filing systems.• Responded to requests for information from various individuals by providing medical records.• Completed birth certificate paperwork for all newborns.• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.• Streamlined scanning/record keeping process by revamping procedures. • Provided key clerical and administrative support to senior accounting staff, including Accounts Payable and Payroll.• Balanced reports to submit for approval and verification.• Filled in for other departments needing additional assistance, including: Human Resources, Pharmacy, and the OB Clinic.• Processed patient admission and discharge documentation.• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.• Adhered to all facility, company, and legal guidelines. Show less

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  Crystal Allen, Notary Public

  Apr 2014 - Dec 2017

  Notary Public
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  Denison Job Corps Center

  May 2014 - Dec 2017

  • Oversaw the Career Preparation and Counseling departments at a youth training and educational facility.• Led eight industry professionals in the delivery of services to students on center.• Provided career and personal counseling service to students daily.• Responded to emergency situations on- and off-duty relating to self-harm and suicidal ideations. • Resolved conflicts between students and/or staff and negotiated mutually beneficial agreements between parties.• Met and corresponded daily with management team to ensure we were providing well-rounded services to students.• Resolved communication problems, improved operations, and provided exceptional support to team members and partners.• Produced detailed and relevant reports for use by the center director in making decisions.• Planned, facilitated, and assessed weekly staff meetings and staff development.• Completed monthly file audits monthly to ensure my departments were providing quality services to our students.• Created and maintained Standard Operating Procedures (SOPs) and the student incentive system.• Improved program efficiency by effectively managing internal communications and correspondence.• Reviewed monthly operations to assess compliance with company budgets and determine necessary adjustments for future plans.• Supported human resources operations, including hiring, training, appraisals, disciplinary action, and termination in compliance with legal guidelines and requirements.• Acted as Disability Coordinator, meeting with new students requiring accommodations and helped develop plans that helped students with learning disabilities be successful in our program.• Acted as the center's Equal Opportunity Officer, meeting with students to ensure center compliance with applicable laws and policies.• Conducted semiannual trainings for all center staff on different counseling topics and disability issues. Show less • Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities.• Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.• Fostered team collaboration between students through group projects.• Kept students on-task with proactive behavior modification and positive reinforcement strategies.• Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities.• Instituted mentoring program between students, increasing student development and enthusiasm for learning.• Planned, organized, and implemented tutoring in academics and technical subject matter on an as-needed basis.• Recruited, counseled, and trained tutors and mentors on the skills and abilities necessary to foster a successful mentor/mentee relationship.• Communicated with other instructors daily regarding student activities and progress. Show less • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.• Initiated dormitory programs to foster positive relationships and safe social opportunities.• Fostered productive and supportive environment for academic and social success.• Established consistent relationships with students to maintain professional boundaries.• Guided students to integrate into both academic and social communities on campus.• Mediated conflict to provide safe and secure environment through policy enforcement.• Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.• Conducted timely evaluation of student progress to update post-conflict and post-disaster goals aligned with campus expectations.• Maintained communication with students' counselors, instructors, and staff members to promote supportive environment.• Maintained individual records for each student of emergency contacts and administrative support documentation.• Assisted students in handling tough situations to resolve problems.• Provided swift and knowledgeable emergency support in line with campus crisis protocols.• Solved grievances and complaints by collaborating with residents.• Enforced policies and safety standards through building and room rounds.• Supported personal needs of residents dealing with diverse conditions. Show less

  • Manager of Counseling and Career Preparation Services

    Sept 2014 - Dec 2017

  • Evening Studies Coordinator

    Jul 2014 - Sept 2014

  • Residential Advisor

    May 2014 - Jul 2014
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  South Dakota Department of Labor and Regulation

  Jan 2018 - May 2020

  Career Program Coordinator

  • Developed and oversaw statewide government program from pilot status into continued funding and expansion of services.• Led team of eleven professionals in delivery of career development services to students across the state.• Created partnerships and fostered relationships with schools, districts, economic development groups, and businesses statewide.• Worked with several types of customers (schools, students, parents, industry professionals, community leaders) to understand needs to provide appropriate services.• Developed communications and information for team meetings (in-person and virtual) to allow for brainstorming and collaboration among team members.• Resolved communication problems, improved operations, and provided exceptional support to team members and partners.• Resolved conflicts and negotiated mutually beneficial agreements between parties.• Improved program efficiency by effectively managing internal communications and correspondence.• Reviewed monthly operations to assess compliance with state budgets and determine necessary adjustments for future plans.• Supported human resources operations, including hiring, training, appraisals, disciplinary action, and termination in compliance with legal guidelines and requirements.• Oriented newly hired employees by providing state information, facilitating onboarding processes, and establishing position-related requirements. Show less

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  Boys & Girls Clubs of the Sioux Empire

  Oct 2020 - Nov 2021

  K-5 Enrichment Director

  ● Oversaw before-school, after-school, and summer programs for school-age children across three cities.● Grew program from 7 sites to 9 sites and from 500 children to over 700 children in first year.● Managed over 70 staff, including three program managers, 20 youth development coordinators, and dozens of youth development specialists and technical support staff.● Directed day-to-day operations of before-school, after-school, and summer programs and supervised support staff to delegate assignments and evaluate performance.● Supervised child activities to address behavioral issues and promote fun, safety, and inclusivity.● Engaged with parents and families to build positive relationships and address behaviors to allow children to thrive.● Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.● Operated under state licensing guidelines to protect health, safety, and well-being of children.● Managed program paperwork and child records to comply with state licensing requirements.● Monitored and observed child progress, interactions, and behavior and reports findings to parents.● Resolved conflicts and administered corrective action to foster positive experience for children and staff.● Attended approved training and continuing education courses to maintain certifications.● Developed partnerships with parents, businesses, and organizations to build awareness, increase support, and share resources.● Planned and implemented staff development and in-service training programs to enhance knowledge and skills.● Evaluated staff and offers guidance to enhance knowledge, skills, and professional development to optimize learning environment.● Maintained energy and enthusiasm in fast-paced environment.● Resolved problems and improved operations through consistent hard work and dedication, while providing exceptional service. Show less

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  Lutheran Social Services of South Dakota

  Mar 2022 - now

  Adoption & Foster Care Program Manager