Danielle Paul

Experience

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  ETS

  May 2018 - Aug 2018

  Order Processing Coordinator

  Receive and review incoming orders via email, phone, or online systems.Accurately enter order details into the company’s database or order processing system.Verify order information, including pricing, quantities, and shipping details.Coordinate with warehouse and inventory teams to ensure product availability and timely shipment of orders.Communicate order status and updates to customers and internal stakeholders.Address any order discrepancies or issues promptly and effectively.Collaborate with the sales and customer service teams to resolve customer inquiries or concerns related to orders.Maintain accurate records of orders, returns, and exchanges. Show less

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  ETS

  May 2019 - Aug 2019

  Invoice/Billing Specialist

  Prepare and generate accurate invoices for goods or services rendered to clients/customers.Verify billing data accuracy, including pricing, quantities, discounts, and taxes.Coordinate with internal departments to gather necessary information for billing purposes.Process billing adjustments and resolve any discrepancies or issues in a timely manner.Maintain up-to-date records of invoices, payments, and customer details in the database.Communicate with clients/customers regarding billing inquiries, payment reminders, and overdue accounts.Reconcile billing statements and accounts receivable to ensure accuracy and completeness. Show less

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  Darden International

  Aug 2019 - now

  Certified Training Specialist

  Develop and conduct training needs assessments to identify skill gaps and training requirements.Design and implement training programs and materials aligned with organizational objectives and employee development needs.Deliver training sessions and workshops to employees and trainees.Evaluate training effectiveness through assessments, feedback, and performance metrics.Collaborate with subject matter experts and department heads to ensure training content is accurate and up-to-date.Maintain training records and documentation of training activities.Stay updated on industry trends and best practices in training and development. Show less

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  Lincoln University

  Sept 2019 - Apr 2022

  Social Media Marketing Assistant

  Assist in creating and scheduling engaging social media content tailored for university audiences (e.g., students, faculty, alumni).Monitor social media channels and engage with the university community by responding to inquiries, comments, and messages in a timely and professional manner.Collaborate with the Marketing team to brainstorm and execute innovative social media campaigns to promote university events, achievements, and initiatives.Conduct research on social media trends and audience preferences within the university context to optimize content strategy.Maintain a content calendar and ensure consistency in brand messaging across all university social media channels.Support in managing and growing university social media platforms, including exploring new platforms for engagement opportunities. Show less

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  Knipper Health

  Feb 2024 - now

  Client Services Support Associate