Stelea Alina

Experience

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  Le Royal Meridien Beach Resort & Spa

  Dec 2003 - Feb 2006

  Bartender/Waitress/Hostess

  I was part of well renowned 5 stars hotel Le Royal Meridien situated in the heart of the capital ofUnited Arab Emirates.Here it was the first place where I learned and developed first my customer service skills byproviding excellent service to ensure satisfaction.My responsibilities included:• Greeting customers and offering them a seat to their preference.• Present menus and suggest menu items according to their specific tastes andrequirements. Suggest wine and beverage.• Take and record orders and provide customers with a delivery timeline. Relay orders tokitchen through POS system.• Check with customers and ensure they are enjoying their experience, take action andcorrect any problems. Communicate with customers to resolve complaints or to ensuresatisfaction.• Managed the cash register accurately in the absence of a cashier.• Trained fifteen new waiters and waitresses for deployment to the newly opened Outletsin the Hotel.• Resolved internal conflicts between waiters, thereby setting an example for employeerelations.• Worked without hesitation in any of the Hotel Outlets I was required demonstratingexcellent skills of adaptability and commitment in any situations.• I attended various training programs for fine dining, Habanos Orientation and Training Programme and Tea Seminar Show less

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  Etihad

  Mar 2006 - Jun 2014

  Senior cabin crew

  As On-Board Leader achievements I can proudly say that I received numerous unsolicitedcommendations and letters of appreciation from customers and professional colleagues and Iwas acknowledged by superior management through certificates of achievements, which it canbe verified at any time.I will list some of my duties and responsibilities as a Senior Cabin Crew :• Provide an exceptional level of customer service to passengers during their trip, whileensuring their comfort and safety, of course with a happy and a helping way attitude.• Operated up to 16 hours long direct flights and completed over 2000 internationalflights.• Attend and lead pre-flight meetings to review details of the flight and emergencyevacuation procedures. Discuss potential issues and solutions.• Responsible for health, safety and well-being of over 350 passengers at times dependingon which aircraft type we were flying. Manage problems and deliver service recovery.• Check onboard emergency equipment and first aid kits to ensure full functionality. Assistwith emergency situations in flight.• Keep clear and regular communication with the flight deck crew for updates and to lookafter their well-being.• In charge of duty-free inventory. Maximize sales targets.• Providing quality assurance reports to ensure the best levels of safety are maintained.• Evaluating the performance of all assigned staff.• Responsible for legal documentation to appropriate authorities for international flights.• Overall in charge of the complete Flight Operations from Ground Service to Post FlightService.• Attended First, Business Class and Economy Class customers as well as high profileguests on board.• Conduct feedback and mentoring of fellow team members to build future leaders.• Attend periodically to training programs and workshops and sustain a yearly exam(written and practical) of safety standard procedures, security and first aid in order torenew the flight attendant license. Show less

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  RAS

  Feb 2020 - Apr 2020

  Ground Crew

  02/2020-04/2020 RAS (Romanian Airport Services)- Agent CheckIn for KLM, AIR FRANCE, TURKISH AIRWAYS si WIZZ AIR- unfortunately due to the COVID-19 pandemic situation my working collaboration with RAS stopped on their request on a short notice. Even if my activity with the company was cut short,it was a real pleasure working with them .My duties as Checkin agent included : greeting passengers on arrival at the airport,passengers check in,checking bookings and issuing boarding passes,keeping passengers updated on any changes to flight information,directing passengers to the correct gete for the flight,weighing and checking in baggage,responding in a calmand professional manner to customer complaints,general administration duties,following security procedures,checking boarding passes and passports at the boarding gate and coordinating with other staff members from different departments (ex. Engineers etc). Show less

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  Lagardère Travel Retail

  Oct 2020 - Sept 2024

  Store Manager

  Store Manager at Inmedio Opera Centre (part of La Gardere Travel Retail group) Up to present day, I am managing a retail store since 2020. Some of my responsabilies and duties include : organizing orders and inventory, interacting with vendors and suppliers, managing store budgets, track and increase sales, reduce cost expenses, work on the sales floor, offer excellent customer service and respond to customer questions,complaints and concerns.